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Reservations Consultant

4 months ago

Lytham, United Kingdom Clarify Consultancy Ltd Full time

Due to continuing expansion our client, an international travel company is actively seeking an experienced, dedicated, and ambitious Reservations Consultant to provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

Reporting directly to the Sales Manager, responsibilities will include:

- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.

You will demonstrate the ability to multitask effectively and prioritise a heavy workload in order to meet strict deadlines. Experience using a CRM system would be an advantage as would a working knowledge of Excel and other MS packages.

This is a fantastic opportunity to join a forward thinking, dynamic company with a competitive remuneration package and plenty of ongoing support, training and progression.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Work Location: In person

Reference ID: 2311021-I001-KA