Administrator

2 weeks ago


Barking, United Kingdom NELFT NHS Foundation Trust Full time

The post holder will be required to provide a comprehensive and confidential secretarial and/or administrative support to the Paediatric ASD service to ensure the smooth running of the area. This post is based in the borough of Barking and Dagenham - the site base being in The Child and Family Centre, 79 Axe Street, Barking,
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of others.
- Draft general correspondence on behalf of own service.
- Accurately produce reports, correspondence and documents from a variety of sources including material from dictation, audio or manuscripts within agreed timescales (not including medical reports).
- Work without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Establish and maintain electronic and manual filing systems.
- Arrange and take minutes or notes at meetings that are intended for internal review only.
- Type medical or other reports under supervision
- Input generic data into organisational systems or in-house records. Printing of simple reports - i.e. training records or basic clinical info
- Cover other teams/services, where necessary, which may require working on other sites.

Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

Probationary Period

High Cost Area Supplement - London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,108 and a maximum payment of £5,177 per annum).

Front of House
- Facilitate the smooth running of the service, dealing sensitively with any complaints, problems or issues arising, highlighting and referring problems where necessary to the line manager.
- Take clear messages and pass them promptly to the appropriate member of the team using own judgement on urgency.
- Responsible for ordering stationery and other supplies via the electronic procurement system, receipting goods and chasing shortfalls.

Computer/Administration
- Use the patient records system to enter client related information and care events.
- Retrieve and record patient information in line with service requirements.
- Print out monthly team reports on service activity.
- Participate in audits and surveys as necessary. Provide support in the development of audit reports

Communication
- Demonstrate effective communication skills and promote a positive image of the team with service users, carers, professionals and external agencies from a variety of disciplines, both within and outside the Trust.
- Respond to frequent enquiries made by clients/staff, either in person or on the telephone, promptly and in a professional and courteous manner in line with Trust policy.
- Work competently within current procedures for own working practices and, where appropriate, contribute to the development and implementation of changes to improve own working practices/service, policies, procedures and guidelines.

**Specific Tasks directly related to the post**:

- To undertake specific administrative tasks relevant to individual teams
- To provide administrative support across the Childrens Targeted Services Administrative Team as required.

If you come and work as part of the NELFT Paediatric Neurodevelopmental team, your knowledge and skills will be valued. Come join NELFT named in 2021 as a ‘Working Families Top Ten Employer’ and Winner at the RIDI Awards for ‘Making a Difference - Public Sector’.

Benefits to the postholder joining the Paediatric ASD service and NELFT will be the offer of the following:

- Structured annual education, training,



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