Mfp / Printer Field Service Engineer

1 month ago

Northampton, United Kingdom Concept Resourcing Full time

ROLE : MFP / Printer Engineer - Midlands and Central
PACKAGE: £27,000 raising to 28k after 6 months' probation ,car allowance of £450 per month, 25 days holiday, pension etc

**CLIENT**
An IT specialist, supplying products, services and leading-edge IT solutions to the public sector and some of the largest UK businesses. During these years of trading they have consistently pioneered the latest technology to drive efficiencies and deliver measurablesavings.

**JOB OVERVIEW**

Concept are currently recruiting for an experienced MFP/Printer Engineer within the office equipment and managed print services industry due to expansion of the service team.

**KEY TASKS**
- To service, repair and maintain photocopiers, and MFDs/MFPs
- Ensure all visits are completed in accordance with call control and SLA
- Ensure standard of repair/maintenance in accordance with company expectations
- Advise on potential upgrades (if applicable)
- Maintain records and paperwork as directed by management
- Providing exceptional customer service at all time
- Attend training sessions to keep skill sets updated
- Software problem solving.
- Installation of hardware, movement of hardware.
- Regular contact with call schedulers.

**ESSENTIAL SKILLS AND EXPERIANCE**
- To service, repair and maintain MFDs/MFPs and printers.
- Ensure all visits are completed in accordance with call control
- Ensure standard of repair/maintenance in accordance with company expectations
- Advise on potential upgrades (if applicable)
- Maintain records and paperwork as directed by management
- Providing exceptional customer service at all time
- Attend training sessions to keep skill sets updated
- Software problem solving
- Installation of hardware, movement of hardware.
- Regular contact with call schedulers
- Attend Monthly / Quarterly Service review meetings as required
- Carry out Pro-Active maintenance visits across the estate as required
- Assist Pro-Active consumables team / customers as required

**DESIRED SKILLS AND ABILITIES**
- Knowledge on Papercut print solution
- Broad experience of IT services across a range of organization's including Private and Public Sector.
- Enthusiasm and willingness to learn and be accredited in emerging technologies.
- Commitment to Mission, Vision and Values.
- To consider the customer's visibility and requirements of our services.
- Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
- Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.
- Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
- Execute tasks and record efficiently to enable timely billing.

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