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Senior Reservations Executive

4 months ago

Oxford, United Kingdom The Store Oxford Full time

Coming in May 2024, The Store is a new lifestyle luxury and boutique hotel set in the heart of Oxford. Situated in the historic building of Boswells, a renowned department store and Oxford institution, our 101-bedroom hotel delights guests with a sense of curiosity and wonder, reflecting the rich heritage of the building’s former life.

Our growing team is already full of dedicated and passionate professionals working hard to see The Store bring a new and refreshed luxury hotel experience to the city of Oxford.

**_Does this role appeal to you?_**

If this is you then step into the spotlight as **Senior** **Reservations Executive **at The Store, Oxford

**_Department_**

Reservations

**_Here’s what the role is all about:_**

We are live We recently launched our booking system and are therefore actively seeking a proactive and dedicated Senior Reservations Executive to join our team. This individual will play a pivotal role in ensuring our guests experience a seamless and enjoyable stay.

The role includes accommodation; restaurant and bar; and spa reservations. This role reports to the Revenue and Reservations Manager and supports the sales and revenue targets across all outlets.

You will have knowledge of room types and rates, ensure all booking details are correctly completed, update profiles on system as and when necessary.

Upselling additional parts of the business through voice and written actions is essential, these areas would include room upsells, amenity upsell, restaurant and bar upsell and spa promotion.

The role covers weekends and will be on a rota basis.
- T_**_hese are the behaviours that we’re looking for:_**

Professionalism

Personable

Knowledgeable

Exceptional Customer Service

Adaptable

Passionate about People

**Benefits**
- 28 days annual leave (increasing to 33 days after 5 years service)
- Flexible rotas with one weekend day a week
- Delicious and nutritious meals on duty
- Ongoing training provided - both in house and external
- Career progression and development - we invest in our people
- £27,000 per annum plus service charge
- Discount with Experience Oxfordshire - Perks for Partners
- Royal Cars taxis 50% discount for our people (to and from work)
- Refer a Friend Scheme
- Launching in April Hospitality Rewards - health and wellbeing benefits and perks for everyone (high street discount, restaurants and Employee Assistance)
- Brand pillars - we have four pillars that we live and breath everyday
- Opportunities to socialise and celebrate big moment together - birthdays, work anniversaries and big life moments
- Fundraising initiatives - we support the community and like to give back, in 2023 we walked for wellbeing supporting Hospitality Action.
- Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.

As the hotel grows more benefits will become available.

**_We’ve got 4 Brand Pillars that will also help you thrive:_**

**Legacy** - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.

**Discovery** - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.

**Innovation - **The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.

**Community - **As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together.
- At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community - including all the communities we serve._
- We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status._

INDBOH