Nhs 111 Training Administrator

**NHS 111 Training Administrator**

**DHU Healthcare**

**The closing date is 24 May 2023**

**Job summary**

DHU 111 (East
Midlands) CIC provides quality primary healthcare services. As a not for profit
social enterprise, we have a commitment to high standards, a proactive approach
towards patient care and to achieving the delivery of a patient focused
service.

**Main duties of the job**

Demonstrate
a high level of accuracy whilst working to tight deadlines

Be
competent in the use of Microsoft Word, Excel and Outlook

Have
excellent communication skills and telephone manner

Have
the ability to work alone and as part of a team

**About us**

DHU Healthcare is a not-for-profit
community interest company providing a diverse range of services to the NHS
frontline, including urgent and emergency care, primary care, out of hours
services and NHS111. We operate 365 days a year, 24 hours a day across a wide
geographical area including Derbyshire, Northamptonshire; Nottinghamshire;
Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath,
North East Somerset, Swindon, Wiltshire and the from March 2023 the West
Midlands a population totalling around fourteen million. A socially
conscious organisation, we provide compassionate, safe, high-quality care to
our patients and the communities we serve and offer a supportive work
environment to our 2,000 plus people. You can find out more about us at Our profile : DHU Healthcare

**Date posted**

24 April 2023

**Pay scheme**

Other

**Salary**

£20,374.88 a year

**Contract**

Permanent

**Working pattern**

Full-time

**Reference number**

M0051-training-admin

**Job locations**

D H U Healthcare

Joseph Street

Oldbury

West Midlands

B692AQ

**Job description**

**Job responsibilities**

The
post holder will be part of a team based in Oldbury.

The post holder will provide administrative service for the Training team. A commitment to a quality service and
excellence in all that DHU Healthcare undertakes are integral to the role and the
development of the service. The post holder will participate in promoting and
advancing DHU Healthcare CIC.

Values, behaviors and principles

The post holder is expected to lead by example in
terms of role modelling the behaviors associated with our values.

We are always:
Compassionate we show kindness, consideration and understanding in everything
we do and demonstrate our caring nature to our patient, people and
communities

Accomplished we are available day and night a response, adaptable,
professional NHS partner, providing the best advice, care and treatment for
every individual

Respectful we recognise the value that individual and team difference bring
welcoming views, listening, being honest, and learning from others experiences

Encouraging we believe everyone matters, so we inspire confidence in other
promoting speaking up, fostering career-long learning and development, and
supporting improvement ideas

Key
Areas of Responsibility & Accountability

Administration

Proactively provide general administration
services and undertake clerical duties in a professional, timely manner, as and
when requested

Maintain manual/computerised records as
required to a high standard

Booking of meetings in a timely manner and
associated tasks

Accurate audio typing to a professional
standard

Accurate maintenance of the message
handling records, manual and computerised

Accurate typing and compilation of
letters, as and when required

Efficient collation and recording of
accurate audit of data, when requested

Compilation of general
statistical/compliance data, in a timely
accurate manner, when requested by the SMT

Accurately maintain and record sickness
and annual leave records in association with the Call Centre Manager

Answering calls from outside agencies and
patients to the base using agreed protocols and standards in an efficient and
courteous manner

Dealing appropriately with instructions
and queries from surgery staff, clinicians and outside agencies.

General
duties

Adhering to all procedures, protocols and
other relevant memoranda as appropriate

Providing assistance/training to new
members of staff to ensure the maintenance of a high quality service, as and
when required

Attending training and meetings as and
when required to do so by Management

Maintaining strict confidentiality in
relation to all issues concerned within the service and adhering to the
requirements of the Data Protection Act 1984

Providing cover for sickness, bank
holidays, annual leave, etc for the receptionist as requested

Maintaining equipment checking systems
and printers as necessary and reporting any faults to senior member of staff

Adhering to Health and Safety Policy

Communicate outstanding issues to your
manager or shift replacement before going off duty

Notifying Line Manager/s or Duty
Supervisor of any circumstances which may affect the provision of a high
quality service

Keeping our patients, the public and
ourselves safe and well is part of every role in DHU. To maintain high levels
of safety all staff are encouraged to openly report incidents and any
risk identified in Datix

Assisting the NHS 111 Operational leads
with number checks

Assisting the NHS 111 Operational leads
with manual passing and faxing cases

Assisting the CQI Team maintain accurate and up to date desk top
packs

Purchase orders and some invoice management
from the SMT

Maintaining notice boards in line with the
training administrator

Communications
and Working Relationships

Staff within DHU Healthcare CIC and
related organisations

Clinical and managerial staff within
participating Primary Care Trusts

Clinical and other appropriate staff in
local primary and secondary care services

Staff within local authority Social
Services

Ambulance services

DHU believe our workforce should be as diverse as the range of services
we offer, and the communities we serve. We are committed to valuing and
encouraging diversity throughout our workforce, regardless of age, disability,
gender reassignment, marriage or civil partnership, pregnancy and maternity,
eliminating discrimination

Job description

**Job responsibilities**

The
post holder will be part of a team based in Oldbury.

The post holder will provide administrative service for the Training team. A commitment to a quality service and
excellence in all that DHU Healthcare undertakes are integral to the role and the
development of the service. The post holder will participate in promoting and
advancing DHU Healthcare CIC.

Values, behaviors and principles

The post holder is expected to lead by example in
terms of role modelling the behaviors associated with our values.

We are always:
Compassionate we show kindness, consideration and understanding in everything
we do and demonstrate our caring nature to our patient, people and
communities

Accomplished we are available day and night a response, adaptable,
professional NHS partner, providing the best advice, care and treatment for
every individual

Respectful we recognise the value that individual and team difference bring
welcoming views, listening, being honest, and learning from others experiences

Encouraging we believe everyone matters, so we inspire confidence in other
promoting speaking up, fostering career-long learning and development, and
supporting improvement ideas

Key
Areas of Responsibility & Accountability

Administration

Proactively provide general administration
services and undertake clerical duties in a professional, timely manner, as and
when requested

Maintain manual/computerised records as
required to a high standard

Booking of meetings in a timely manner and
associated tasks

Accurate audio typing to a professional
standard

Accurate maintenance of the message
handling records, manual and computerised

Accurate typing and compilation of
letters, as and when required

Efficient collation and recording of
accurate audit of data, when requested

Compilation of general
statistical/compliance data, in a timely
accurate manner, when requested by the SMT

Accurately maintain and record sickness
and annual leave records in association with the Call Centre Manager

Answering calls from outside agencies and
patients to the base using agreed protocols and standards in an efficient and
courteous manner

Dealing appropriately with instructions
and queries from surgery staff, clinicians and outside agencies.

General
duties

Adhering to all procedures, protocols and
other relevant memoranda as appropriate

Providing assistance/training to new
members of staff to ensure the maintenance of a high quality service, as and
when required

Attending training and meetings as and
when required to do so by Management

Maintaining strict confidentiality in
relation to all issues concerned within the service and adhering to the
requirements of the Data Protection Act 1984

Providing cover for sickness, bank
holidays, annual leave, etc for the receptionist as requested

Maintaining equipment checking systems
and printers as necessary and reporting any faults to senior member of staff

Adhering to Health and Safety Policy

Communicate outstanding issues to your
manager or shift replacement before going off duty

Notifying Line Manager/s or Duty
Supervisor of any circumstances which may affect the provision of a high
quality service

Keeping our patients, the public and
ourselves safe and well is part of every role in DHU. To maintain high levels
of safety all staff are encouraged to openly report incidents and any
risk identified in Datix

Assisting the NHS 111 Operational leads
with number checks

Assisting the NHS 111 Operational leads
with manual passing and faxing cases

Assisting the CQI Team maintain accurate and up to date desk top
packs

Purchase orders and some invoice management
from the SMT

Maintaining notice boards in line with the
training administrator

Communications
and Working Relationships

Staff within DHU Healthcare CIC and
related organisations

Clinical and managerial staff within
participating Primary Care Trusts

Clinical and other appropriate staff in
local primary and secondary care services

Staff within local authority Social
Services

Ambulance services

DHU believe our workforce should be as diverse as the range of services
we offer, and the communities we serve. We are committed to valuing and
encouraging diversity throughout our workforce, regardless of age, disability,
gender reassignment, marriage or civil partnership, pregnancy and maternity,
eliminating discrimination

**Person Specification**

**Experience

**Essential**
- Previous working experience in a related field
- Previous experience of working with the public in a busy environment
- Communication with a variety of people
- Minute taking

**Skills & Knowledge

**Essential**
- Audio typing skills
- Minute taking and transcript skills
- Effective communication skills with a variety of media and all levels of staff with the company as well as external agencies
- Attention to detail
- Ability to use initiative
- Excellent and accurate record keeping
- Excellent telephone manner
- Good at problem solving
- Listening skills
- Effective time management strong organisational skills
- Ability to maintain strict levels of confidentiality

**Qualifications**:
**Essential**
- 4 GCSEs Grades A-C or equivalent including English and Math's
- Typing/Word Processing RSA II qualification or appropriate Keyboard skills

Person Specification

**Experience

**Essential**
- Previous working experience in a related field
- Previous experience of working with the public in a busy environment
- Communication with a variety of people
- Minute taking

**Skills & Knowledge

**Essential**
- Audio typing skills
- Minute taking and transcript skills
- Effective communication skills with a variety of media and all levels of staff with the company as well as external agencies
- Attention to detail
- Ability to use initiative
- Excellent and accurate record keeping
- Excellent telephone manner
- Good at problem solving
- Listening skills
- Effective time management strong organisational skills
- Ability to maintain strict levels of confidentiality

**Qualifications**:
**Essential**
- 4 GCSEs Grades A-C or equivalent including English and Math's
- Typing/Word Processing RSA II qualification or appropriate Keyboard skills

**Disclosure and Barring Service Check**

**Employer details**

**Employer name**

DHU Healthcare

**Address**

D H U Healthcare

Joseph Street

Oldbury

West Midlands

B692AQ

**Employer's website**

**Employer details**

**Employer name**

DHU Healthcare

**Address**

D H U Healthcare

Joseph Street

Oldbury

West Midlands

B692AQ

**Employer's website