Clerical Officer

We are recruiting additional staff to help with our increasing workloadwithin the Single Point of Access, which is based in the University Hospital of Hartlepool, and we are looking for a motivated and enthusiastic Clerical Officer to fill the hours.

Currently the opening hours for the Single Point of Access are Monday to Friday 8am - 10pm, Weekends and Bank Holidays 8am - 8pm and staff are allocated shifts incorporating these hours.

The Single Point of Access deals with all of the administrative tasks for the District Nursing / Specialist Nursing and Bed Bureau services.

Knowledge and efficient use of data / appointment systems including processing of new referrals, booking appointments and providing factual, non-clinical information to patients and callers are essential to the role.

Excellent communication skills are also essential to this post as is the ability to work both independently and as part of a team.

Provide effective and efficient use and co-ordination of patient data / information and appointment systems.

Processing of new referrals into the services within SPA into the patients appointment systems using a number of different referral processes.

Act as a telephone operator, answering incoming calls and making outgoing calls as required to the Nursing Teams and Bed Bureau communicating with Patients / GPs’ / Wards / Health Professionals / Callers to the SPA.

Work on own initiative, and as part of a Team, supported by Clinical Support Officers, with direct supervision from Team Lead / Senior Administrators & Office Manager, leadership by the Service Leads.

Provide factual, non-clinical information to patients, callers and health professionals over the phone.

Must be proactive and have a flexible approach as this post requires you to be able to multi-task in a number of different administrative processes using a number of different patient record and administrative systems to ensure the effective delivery of services.

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We actively encourage staff involvement with staff networking events and staff survey.

“Together we are North Tees & Hartlepool”

See attached job description.

Knowledge and efficient use of data / appointment systems including processing of new referrals, booking appointments and providing factual, non clinical information to patients and callers are essential to the role.