End User Deployment Engineer
3 weeks ago
**End User Deployment Engineer**
**Agency Reference Number: J63226**
Venn Group is currently working with a prestigious NHS Trust based in Essex to recruit multiple End User Deployment Engineers to replace all end user equipment.
**Day Rate: £120.37 PAYE or £133.21 Umbrella**
**Working hours: Monday - Friday, 8am - 5pm**
**Location: On site (Essex)**
**IR35 Status: Inside**
**Duration: 6 months**
**Responsibilities**:
- Ensure all incidents and requests are dealt with by the support team in a timely manner
- Responsible for ensuring the team adhere to security measures in respect of IT equipment
- Advocate the use of ITIL principles such as Change, Incident, Demand and Problem Management
- Supporting the Trust’s end user equipment which includes but is not limited to desktop equipment, printers, scanners, mobile devices
- Identify the impact of service issues to Trust operations and react accordingly, following escalation processes
- Organise and participate in the maintenance for all hardware and software under the guidance of the Desktop Support Manager
- Resolution of support requests for the home site and all remote site locations that are under the remit of equipment refresh
- To ensure that software, network and hardware components of the Trust’s information systems are installed and configured in a stable manner
- Previous experience in NHS or large Windows 10, Microsoft domain enterprise environment
- Extensive desktop support experience
- Understanding of reporting in SCCM and SQL
- Application, hardware and operating system investigation testing
- Full driving license as the individual must be prepared to travel, possibly with equipment to different sites
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