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Catering Manager Dudley Zoo

4 months ago

Dudley, United Kingdom The NEC Group Full time

Are you wild about animals? We have a fantastic opportunity for a animal loving Catering Manager to join the Amadeus team at Dudley Zoo.

Amadeus, multi award winning caterers, are a division of the NEC Group operating at venues and events in Birmingham and beyond including the NEC, the ICC, Resorts World Arena, the VOX, and Utilita Arena Birmingham.

We have a fantastic opportunity available to join the animals and us at Dudley Zoo as a Catering Manager. We are looking for a Catering Manager who can cover all aspects of catering operations on a day to day basis running numerous outlets situated across the venue. You will also need to support a wide range of hospitality events and conferences.

Your role will be predominately based at Dudley Zoo however at times you may be required to work at the group’s other venues and events. If you are a dedicated individual who is passionate about delivering excellent standards to our customers and you are roaringly friendly and eagle eyed for high standards, then we want you ewe in to join our team

We are looking for someone who has previous supervisory experience in a related industry such as Restaurants, Pubs, Bars, Contract Catering, Hotels, Leisure or Food with Retail experienced preferred but not essential. However, experience of working in a fast-paced customer focused environment is essential. The role will also require energy, confidence, and problem-solving skills.

You must have a flexible approach to work in a 7 day a week operation hours can vary each week depending on the nature and volume of the business hours will include weekends and bank holidays.

In return you will receive training, great opportunities to progress and get to work with people who enjoy what they do and offer great and fast service to all their customers.

Some of your duties will be to:
Complete accurate forecasting and reporting of financial data in accordance with set deadlines, consulting as necessary with the Catering Operations Manager and making suggestions to improve the profitability of the area.
To ensure you, your direct reports and those others working within your areas of responsibility do so in accordance with current, applicable health and safety fire safety legislation and group health and safety policies, procedures, and arrangements.
To implement and manage those group health and safety fire safety policies, procedures, and arrangements as applicable to your work activities and working environment.
Proactively manage resources and take appropriate action to changes in the business.
To deputise when required for the Catering Operations Manager.
Ensure staff is trained in all aspects of role ability to recognise training requirements and offer hands on approach when required.
Practical supervision of temporary staff to include appropriate long-term development of staff dealing with disciplinary issues, managing absenteeism, etc.
To implement, monitor and oversee the delivery of all standards, meeting, and exceeding customer expectations.
To provide effective complaint handling in accordance with standards by investigating complaints, and liaising with customers and staff to determine necessary action.
To demonstrate high leadership skills thereby providing the basis for high group morale and staff motivation.
To allocate duties and responsibilities to all team members.

**Benefits**:
25 days annual leave rising to 26 after one year plus all UK bank holidays
Dental, Cash Health and Holiday Buy flexible option
Free Onsite parking
Free lunch when working on site
Pension with contributions matching up to 7%
We will provide you with a Life Assurance cover if you are actively contributing to the NEC group personal pension plan and have joined at the first opportunity or within 12 months of becoming first eligible
Private Medical Insurance funded by the company
Great Learning and Development
Employee Assistance Programme
Exclusive Discounts and many more great benefits

The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home within the NEC Group.