Client Services Liaison

7 months ago

Farnborough, United Kingdom TAG Aviation Full time

With a history dating back over 50 years, TAG Aviation are leaders in the business aviation industry. Operating from multiple centres in Europe and Asia, we have an unrivalled reputation for safety, reliability and operational excellence and expertise.

Specialising in aircraft acquisitions, aircraft management, charter and FBO/handling services, our objective is to provide a tailored service to each client, meeting their unique requirements and setting the global standard in business aviation with a philosophy of excellence.

**TAG perks - We're really proud of our culture and what we have to offer**:

- Enhanced annual leave, rising with service
- Company pension scheme
- Life assurance
- Health insurance
- Enhanced sick pay
- Employee assistance programme
- Dedicated learning & development team

**Plus, a variety of other perks including**:

- Treat days
- Social events
- Wellbeing initiatives
- Cycle-to-work scheme
- TEDs premier nursery scheme

**TAG SPIRIT - Our mission and values mean a lot to us**:
At TAG Aviation, our mission is to put the client at the heart of everything we do by embracing Technique d'Avant Garde to inspire service excellence in the air and on the ground.

Our Company values allow us to achieve this mission:
**S**afety

**P**assion

**I**ntegrity

**R**espect

**I**nnovation

**T**eam spirit

**Client Services Liaison**

The Client Services Liaison's key focus is to help plan and manage all client trips. They will coordinate and analyse schedules for any possible operational restrictions and ensure that they highlight such areas as slot coordination, airport restrictions and crew constraints in collaboration with other TAG Aviation teams. This is a key role which is fast-paced and requires multi-tasking, exceptional communication and problem-solving skills.

Your key responsibilities will include:

- Liaising with Clients or their representatives as well as the internal aircraft family, to ensure the trip is set up in accordance with the client’s needs.
- Manage airport slots and parking requirements.
- Liaise with Ground Operations to ensure they are fully briefed on the client’s flights and work with them to proactively find solutions.
- Closely monitoring the daily and future flying programme, identifying and resolving any potential issues to prevent any disruption to the client/crew.
- Work as part of a team to ensure all trips are moving forward.
- Live monitoring of all flights using CFMU to provide a proactive service to the client in the event of any delays/issues.
- Co-ordinating any additional travel requirements for the client including limousines.
- Advise the appropriate persons of any client-related issues and how you are dealing with them.
- Analyse all action points due for all future planned trips.
- Constant feedback with dedicated CSR or aircraft family to ensure they are updating the client.
- Management of helicopter schedules.
- Assist the team in ensuring that all recorded information is up to date.

**We're looking for someone who**:
Has a desire to develop their operational dispatch knowledge, as well as demonstrating their strong customer service skills.

**Further requirements for this role**:
**Essential**:

- Good understanding of aircraft performance
- Experience working in corporate or commercial aviation
- High-level customer service experience
- Excellent geographical knowledge
- High level of spoken and written English
- Flexibility in working hours - out-of-hours cover including weekends, travelling to meet with owners outside of working hours

If you're looking for an exciting and challenging role in the aviation industry, and have the skills and experience we're looking for, we would love to hear from you.
- TAG Aviation is committed to providing equal opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, colour, religion, sex, national origin, age, disability or any other legally protected characteristics. We believe that diversity and inclusion are essential to our success as a company and we strive to create a workplace that is welcoming and inclusive for all our employees, where everyone feels valued and respected._
- Our people are the difference_

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