Night Operations Assistant

2 weeks ago


Bedford, United Kingdom Insight Employment Full time

Insight Employment are recruiting for a **Night Operations Assistant** for a client of ours in client in Cranfield, Bedford.

**The Role: -**

As a **Night Operations Assistant** your role is to provide operational support to the Management Team whilst ensuring the security of the Conference Centre; welfare of delegates and residents and high level of customer service.

**Responsible to: -**

Reception Manager

**Supervised by: -**

Night Operations Supervisor

**Duties and Responsibilities: -**
- To be aware of and to comply with company and legal requirement including health, safety & hygiene
- Ensure that all tasks are carried out in accordance with departmental procedures and work instructions
- Liaise with the University Security regarding any security or emergency situations
- To ensure that regular security checks are carried out within the building
- Prepare Lecture Rooms and or Restaurant and Lounges as required for business
- To ensure all delegates and guests receive a high level of customer service and are cared for in a professional and welcoming manner
- To provide late night a food and beverage service as requested by residents
- To ensure Bar areas, Lounges, Private Dining Rooms, all Public areas and Reception areas are cleaned and tidy to the required standards ready for the next day business
- Use and maintain equipment as required. Immediately report any faults with equipment in the maintenance logbook and in the Duty Manager’s diary
- To prepare the Kitchen for breakfast service by lighting the ovens and grills by 0500
- Prepare Fitness Centre facilities at 0500
- Assist with other duties as requested by Duty Manager, Reception Manager or fellow Night Operations Assistant
- To carry out any other reasonable task as requested by a member of Management Team
- To ensure all on-coming staff report for duty, if not, take corrective action
- Give full hand-over to on-coming Duty Manager and Reception

**In Addition Front Desk responsibilities: -**
- Carry out all Front Desk operations - i.e. check-in and check-out guests, handle telephone enquiries, process reservations, balance bar and any other revenue, assist with guest enquiries, any other admin requirements and other desk duties as per departmental procedures
- Balance days revenue and complete end of day audit and banking procedure
- Ensure all reports and statistics are distributed correctly
- Ensure the front desk and office is clean and tidy and stationary stocks are replenished accordingly for the start of the day’s business
- Give full hand-over to on-coming Duty Manager and Reception
- **Do not leave** the premises until on-going Duty Manager is present

**Requirements: -**
- Previously experience
- Must be flexible

**Shift: -**

5 nights out of 7 on a rota basis - 37 hours working week

**Salary: -**

Salary £23,241K per annum

**Job Types**: Full-time, Permanent

**Salary**: £23,241.00 per year

**Benefits**:

- Company pension

Schedule:

- Night shift

Ability to commute/relocate:

- Bedford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: RI-NOA/BEDS/CU



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