Customer Care Professionals
3 weeks ago
Location : Colwick, Nottinghamshire, United Kingdom
Do you have strong experience in a customer focused role within retail or contact centre? Our client wants you to join their vibrant Contact Centre team, based at their Nottingham Head Office, as a Customer Care Professional.
As a Customer Care Professional you’ll need great communication skills, as you’ll be liaising with internal departments to investigate and resolve customer order issues, and with their field based team to organise service calls to customer homes. Decisionmaking is an important aspect of this role, as you’ll be negotiating discounts in line with company guidelines, and must be able to handle complaints appropriately, whilst remaining professional and respectful at all times.
Personal development is a key part of what they do here, so you’ll need to take ownership of your own personal development plan, in addition to being part of a dynamic team.
Customer Care Professional key responsibilities
- Objection / complaint handling in a professional and respectful manner at all times
- Liaising with internal departments to investigate and resolve customer order issues through to a satisfactory conclusion
- Liaising with field based Advisors, Design Consultants, Installers and the Field Management Teams to organise service calls to customers properties
- Working with third parties to organise customer repairs.
- Organising a number of different parties to ensure this is completed within the agreed timescale.
- Negotiate discounts with customers in line with company guidelines
- Process compensation, credits and discounts
- Taking payments in line with PCI compliance
- They love new ideas here at theem
- Their Ideas Programme will inspire you to identify and generate fresh ideas to delight their customers and their team
The rate of pay for this role is £11.49 per hour working 37.5 hours per week, working Monday to Friday, 9am to 5pm. Experience in a customer service role is essential in order for you to hit the ground running.
Everyone who applies will receive a response.
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