Credit Control Clerk
5 months ago
At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
Overview:
The Credit Control Clerk minimizes credit risk and maximizes cash flow through the collection of outstanding customer balances for a specified region within Mitel/Unify. You will directly support and manage a specific portfolio of customer accounts under the direction of Credit and Collections Supervisor
**Responsibilities**:- Document collection activities and customer correspondence.- Escalate collection issues to collection supervisor or manager as necessary.- Develop strong working relationships with local sales and operational staff.- Work in partnership with local sales and operational staff to improve collections and contribute to the Global DSO target.- Understand existing processes and implement changes as required.
**Requirements**:
- Previous credit control experience (minimum 2 years)- Experience managing credit and collections portfolio in an evolving high-pressure and challenging environment.- Experience with dispute management.- Strong communication, negotiating and people skills with the ability to develop collaborative relationships throughout the business, both internally and externally- Knowledge of MS office including Excel (medium level), Outlook and Word.- Additional language skills - Italian or Spanish preferred
Additional Preferred Skills:
- Knowledge of letters of credit, bank guarantees, certificates of residence and foreign trade practices- Previous knowledge of SAP
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