Switchboard Operator

3 weeks ago

Maidstone, United Kingdom Kent Police and Essex Police Full time

**Location of Role**: Maidstone

**Advert Closing Date**: 04/07/2023

**Salary Range**: £22,098.00 to £25,194.00 (pro-rata for part-time vacancies)

**Part/Full Time**: Full Time and Part Time Hours Available

**Contract Type**: Permanent

**Working Pattern**: Mon-Fri

**Weekend/Evening Working**: No

Due to recent retirements, we are seeking two customer focused individuals to fill the role of Switchboard Operator for Kent Police. The role is a full-time position (37hrs per week) working 10hrs per day Monday to Friday between the hours of 0800-1800hrs on a rotating four-week pattern.

Switchboard is a small department that works in association with the Force Control Room triaging calls from the public, evaluating their call to decide how best to direct the call or resolve the matter. The post holder would be the first point of contact for callers using the 101-telephone number for Kent and so this role would suit someone who wants to deliver excellent customer service to the public. You can make a difference to a caller’s experience of contacting Kent Police; therefore, it is essential that you can communicate on various levels and provide a first-class service putting victims and witnesses at the heart of your actions.

It would be advantageous if you understand Microsoft office computer systems such as Word, Excel and Outlook, as well as having knowledge of internal programs such as STORM and Athena packages. It is also desirable for you to possess good typing skills, as a large part of the role will be keyboard based. At times you will be expected to resolve the reason for their call by either recording details on the various IT systems available to you or by directing the caller to other agencies. The ability to multi-task is essential for this role, as you may be required to access more than one system at a time.

For more information about this role, please contact Sam Oatway Tel: 07772 226018

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applicants must have lived in the UK continuously for the past three years.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.

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