Games Marshal

MAIN DUTIES

The Games Marshal’s role is to help our customers while they at the ZAPT Laser Tag venue, giving great customer service, keeping your guests safe and making their time with us as enjoyable as possible You'll be called upon to help with duties such as:

- Helping us to set and maintain the highest standards of customer service for the laser tag experience of our guests
- Carrying out of the safety briefings and the smooth and safe running of laser tag sessions
- Taking bookings and giving information about ZAPT sessions
- Filling out checklists and reports.
- Welcoming customers and ensure they are motivated and reassured at the start of their laser tag experience and congratulated on their departure from the ZAPT game zone and encouraged to visit again
- Deliver game and safety briefings, team tactic talks and assistance to all who need it
- Cleaning and general maintenance of equipment and the climbing arena
- Carrying out daily and monthly checks of equipment and laser tag site
- Minimising customer complaints and maximise customer satisfaction, to the best of your control
- Assisting the ZAPT management team, to maintain the standards health and safety at all times and throughout the laser tag operations

Full training will be given and we will continuously work on the team’s skills to ensure you're fully supported at all times.

So - WHO is it we are looking for?

We believe that you will be someone who is...
- First up - over 16 years old
- Great with customers. You're proud to represent your place of work and love to create an exciting, positive customer experience to keep your guests coming back for more
- Professional in their outlook, and able to work under own initiative without supervision
- Happy to work outdoors
- Excellent in terms of interpersonal and communication skills with children and adults
- Well-presented with a high standard of personal hygiene and appearance
- An enthusiastic team player able to work with other colleagues in a dynamic business
- Upbeat and positive - able to work as part of a team with a cheerful disposition and remaining calm under pressure
- Able to demonstrate attention to detail and follow company procedures
- Punctual Timekeeping is important to you and you're naturally organised and able to prioritise your workload
- Interested in sport and physical activities - it's what we do

**Job Type**: Zero hours contract

**Salary**: £7.50-£11.44 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: In person