Retail Team Member

6 months ago

Wells, United Kingdom COOK Wells Full time

**Company description**

COOK is a frozen food retailer producing remarkable frozen ready meals, hand-prepared by our own chefs and and available in our shops or delivered to your door via our Home Delivery.

We’re in business to nourish people’s relationships with food and each other. We think of Nourishing Relationships in four pillars...

1. BETWEEN BUSINESS AND SOCIETY - We believe a business is the most potent instrument of positive change in the world today. We seek to show how business can create shared and durable prosperity for all, rather than simply maximise returns for shareholders.

2. WITH OUR PEOPLE AND THEIR WORK - We believe people are amazing and that energised individuals with a purpose can accomplish remarkable things.

3. WITH OUR CUSTOMERS AND THEIR COMMUNITIES - We believe the real richness in life lies in our human relationships.

4. WITH FOOD AND WHERE IT COMES FROM - We believe food should be cooked not processed.

1. Be part of our family

2. Churchill's Pig

3. Be remarkable

4. Have fun

5. Care

Every year for the last eight years, COOK has featured in the top 100 Sunday Times Best Companies to work for. Currently we’re the highest-rated manufacturer and the second highest retailer.

We believe people should be fairly rewarded for the work they do. We also aim to offer extra benefits to make your work at COOK and your life beyond more fulfilling and fun.

**Job description**

**RETAIL TEAM MEMBER**

ROLE DESCRIPTION

REMARKABLE SERVICE
- The customer is always more important than anything else you are doing. Period.
- Create a friendly shop with a fun buzz, giving every customer a warm welcome.
- Ask open questions and provide expert information about our food, as appropriate.
- Share information with the customer on new products, what goes with what, side dishes, serving suggestions, garnishes and so on.
- Keep yourself up to date with all our products, including how and where they are made. Understand what dishes suit which occasion - be an expert
- Use your knowledge to help customers plan menus or advise on catering for occasions. Talk to customers about upcoming offers, products and promotions
- Be a whizz on the till. Pack customers bags quickly and carefully. Give a gracious goodbye.
- Be thoughtful - help carry bags to car, entertain children, offer another basket. Do whatever you think appropriate to help the customer have a good experience.

REMARKABLE BUSINESS
- Know your shop targets and aim for them
- We are a food business - make sure the shop always looks immaculate, clean and spotless.
- Make sure stock is replenished and rotated, and the freezers are full.
- Be a whizz on the till. Operate it efficiently and accurately. Use in store computer to record till data.
- Understand the shop paperwork, necessary legal checks and their purpose.
- Open up the shop. Close the shop and cash up.
- Checking in deliveries and unpacking them.
- Packing and checking Home Delivery and Click & Collect orders.
- Ensuring paperwork is complete and accurate.
- Assist with stock taking as required.
- To follow the Health & Safety policy and to report anything which may affect team or customers wellbeing to the Manager immediately.
- Look smart with apron, and name badge at all times.

REMARKABLE PEOPLE
- Support your Shop Manager and Team members by being an active part of the team, being willing to contribute and roll your sleeves up, and work together to create a remarkable shop.
- To complete all training in a timely manner.

**Job Types**: Part-time, Permanent
Part-time hours: 24-32 per week

**Salary**: £10.00-£11.00 per hour

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Day shift

Work Location: In person

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