Home Support Scheduler Supervisor

5 months ago

Motherwell, United Kingdom North Lanarkshire Council Full time

**INTERNAL APPLICANTS MUST APPLY VIA MYSELF**
- _Fusion Assets, NLP LLP_

At North Lanarkshire we put the needs of our people first. We are committed to delivering high standards of person-centred care at home, one which promotes greater independence and choice and ensures our people feel safe and able to remain living in their homes.

We are committed to innovative and new approaches to ways of working within the service. If successful, you will monitor and oversee the areas of scheduling and first point of contact within the Home Support Service. You will support the scheduling system and decisions in relation to the redeployment of Home Support Workers, monitoring service continuity to promote high quality service provision ensuring the needs and preferences of service users are respected. You will manage and effectively utilise resources, monitoring provision capacity and costs. You will provide extensive support, guidance, training and development to your team ensuring quality service delivery through continuous improvement for improved outcomes of staff and service users.

You must have the ability to create and design new performance information and produce analysed data for senior management to help improve service user outcomes. You will also monitor the workload activity levels including the use of telephony technology to maintain service level standards and customer quality care via telephone call monitoring.

Applicants must have excellent IT skills and the ability to audit and analyse data from all systems used for the purposes of service improvement.

To undertake this role effectively, you must be able to demonstrate excellent supervisory, communication, influencing and interpersonal skills. We are looking for organised and resourceful individuals with problem solving skills with a 'can do' approach, able to work well under pressure.

Experience working in a social work or home support related environment is essential. You must have possession of an HNC, SQV Level 3 or equivalent qualification.

**Working here at North Lanarkshire Council**

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 26 days annual leave and 6 public holidays*, and a wide range of offers available to you through our NLLife reward site. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.
- _For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work._

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the position.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process.

Easy Read - My NL

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