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Credit Controller

4 months ago

West Bromwich, United Kingdom Sharp UK Full time

We have an excellent opportunity for a **Credit Controller** to join our team in **West Bromwich**

If you have previous experience in a dedicated credit control role, this is a great opportunity to develop your skills, and we would love to hear from you.

Hybrid working available - 3 days a week in the office and 2 working from home

Our credit control team manage collections from and provide customer service to up to 5,000 live accounts with a monthly exposure of up to £15m. You would be managing both public and private sector clients.

You will work to SLAs on cash collection and overdue balance collection. The role involves liaising directly with clients and inter-departmentally to ensure timely and effective query identification, resolution, and remedy.

**Main responsibilities**:

- Investigate and resolve client queries, identifying issues, proposing solutions and carry out remedial action to ensure client queries are resolved quickly and efficiently.
- Identify correct lines of reporting and escalate queries to ensure swift resolution of customer issues
- Record all transactions and communications with customers and colleagues in the company database to ensure the company’s records are accurate and current at all times.
- Comply with company policies and governmental guidelines to ensure adherence to legal and corporate requirements.
- Provide support to cashiers and finance department to ensure receipts and payments are accurately and efficiently dealt with.

**Person Specification**:

- Previous experience within Credit Control
- Strong skills in MS Office
- Excellent Customer Service skills
- Patience and ability to remain calm in stressful situations
- Ability to listen and negotiate
- Analytical skills and attention to detail
- Good verbal communication
- Familiarity with SAP helpful but not essential
- Ability to work well in a team

**Benefits**
- 23 days of holiday, rising to 26 days + bank holidays
- Private healthcare and life insurance
- Dental and critical illness cover
- O2 discounts
- Study support
- Discounted gym membership

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person