Team Leader, Persistent Physical Symptoms Project

3 weeks ago

Newcastle upon Tyne, United Kingdom Ways to Wellness Full time

Main Duties Manage a small team of Specialist Social Prescribing Link Workers, providing line management and 1-to-1 support. Ensuring that both workplace and clinical supervision is in place. Contribute to setting of targets and achieving metrics as determined by stakeholder group. Induction and training of new team members.

Manage a caseload of clients referred into the Persistent Physical Symptoms project. Report directly to the Project Lead and provide regular updates as agreed. Work as part of a multi-disciplinary team to develop person centred, community based personalised care and support plans for clients. Help people identify wider issues that impact on their health and wellbeing such as loneliness, self-care, low income, housing and caring responsibilities, and link them to appropriate services and support.

Promote social prescribing, its role in self-management, and the wider determinants of health. Coach colleagues in the principles of social prescribing. Work independently in a manner that promotes excellent care and experience, while recognising professional and organisational requirements and boundaries. Be professional with clients, colleagues, volunteers and professionals at all times.

Have an understanding of the evidence base around self-management support and person-centred care. Adopt our quality improvement methodology and seek to continuously improve our systems for the value of our clients. Provide personalised support Act as an advocate for the client, guiding them through the complex journey with a multi-faceted approach that results in appropriate use of scheduled and unscheduled care services. Deliver support face to face, over the phone or online at a location agreed with the client including home visits where appropriate.

Be familiar and up-to date with the wider offer from local or national health, social care and voluntary sector organisations, as relevant to people. Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are comfortable. Follow up to ensure they are happy, able to engage, included and receiving good support. Seek advice and support from senior staff to discuss client-related concerns (e.g.

safeguarding, medical or medication-related queries, complex mental health issues), referring the client back to a suitable health professional if required. Support community groups and the wider team Develop robust and active relationships with care teams in primary care and connect well with other partners. Forge strong links with partner organisations, community and neighbourhood level groups. Contribute to the mapping of available assets.

Recognise and remedy gaps in provision by sharing intelligence, regarding shortfalls or problems in local provision, with commissioners and local authorities. Encourage clients, their families and carers, who have been connected to community support through social prescribing, to volunteer and give their time freely to others, providing peer support, building their skills and confidence, and strengthening community resilience. Demonstrate effective, professional and respectful communication within the team and organisation. Data capture and clinical governance Ensure accurate reporting and data collection for the entire team.

Encourage individuals, families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives. Contribute to the development and implementation of all policies and systems as they relate to service delivery, in particular: health and safety, safeguarding, vulnerable adults and lone working. Proactively review of risks and issues that could impact on individual care and wider service delivery. Seek regular feedback about the quality of service and impact of social prescribing.

Provide appropriate feedback to clinicians about the people they referred, where required. Adhere to GDPR and Data Protection requirements at all times. Produce relevant reports to both Project Lead and others as appropriate. Professional development Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.

Ensure all team members have a Personal Development Plan in place in line with the NHS England SPLW workforce development framework and the National Association of Link Workers Code of Practice. Undertake relevant training as required. Work with the wider team to share learning, and explore issues, to continually develop the service and enable you to deal effectively with the difficult issues that client groups present. This list is not intended as an exhaustive list of duties and responsibilities.

The post holder will be asked to carry out other duties which are appropriate to the skills of the post holder and grade of the post as the priorities of the service change.

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