Telesales Operator

Adecco Recruitment are recruiting for on behalf of our client, an Internal Sales/ Order Processor to join a growing and successful team within a national distribution company,

Full Time/Permanent

**Salary**: £21,500 plus quarterly bonus of £250 and year end bonus £1000 = £23,500 per annum; with a salary review in January

Benefits: 20 days holiday plus bank holidays, pension scheme, free on-site parking, plus additional benefits

Working hours: Mon-Fri 9am to 5pm

**Overview**

To work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.

**Main Duties**
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- To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
- To have a clear and personable telephone manner.
- Take ownership of solving customer issues through pro-active customer service.
- To promote the sale of a wide range of customer products and own brand products.
- To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
- Building relationships with weekly telesales customers, being a regular point of contact.
- The ability to up sell certain products.
- Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
- Plan calls and target GAP's in supply using relevant systems.

**Knowledge and Experience**:
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- Excellent Customer Service Skills.
- Use of Microsoft Excel for spreadsheets and records.
- Ability to use the trinity system.
- Good teamwork skills.
- Good communication and relationship building skills.
- Good product knowledge.

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Ramona Mulligan