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**German Speaker - Customer Service**

** Ideally office based but Remote work could be discussed **

The Telemarketing Company is expanding fast and we’re growing our telemarketing team. If you have experience of working on the phone in sales or telemarketing, we would especially love to hear from you.

Salary between £12 - £13/hour based on previous experience.

**Some of our Benefits**:

- We offer an amazing wellbeing service for you and up to 3 family members.
- 28 days annual leave - increasing up to 33 days.
- Cinema and Gym staff discount
- One month of free Bus Pass (Brighton & Hove)
- Access to an online platform for training with more than 65.000 courses

**We offer**:

- A culture that’s friendly and supportive, professional, and forward thinking
- A good starting salary, with reviews based on fair measurement of your performance after probation (3 months).
- Office based work available from our office in Central Brighton (East Sussex).
- A great working environment, with a diverse team of colleagues of all ages and backgrounds

**Your day to day will involve**:

- Handling customer requests either by phone or online
- Building customer relationships
- Administration and Account Management duties
- Accurately enter pertinent customer data and research customer information
- Provide excellent customer service at every touchpoint, and should you need help managing a customer’s concern, your manager will be there to help with resolution
- Responsible for in-depth knowledge of products and services offered, learning about products and staying up to date on new product or policy changes
- Ability to speak fluent English and German to a business level (mandatory)
- Reliability and commitment
- A professional telephone manner
- Good communication and listening skills
- A-levels or above academic qualifications
- Previous experience is not essential but will be advantageous

**About The Telemarketing Company**
We are one of the UK’s leading outbound telemarketing agencies, with over 30 years of history and around 250 in our team. We are family owned, with a professional but friendly and supportive team environment and we hold Silver Investors in People accreditation. We are proud members of the Brighton Real Living Wage campaign.

**How to apply**:
**Job Types**: Full-time, Permanent, Zero hours contract

**Salary**: £12.00-£13.00 per hour

Expected hours: No more than 35 per week

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Flexitime
- Gym membership
- Health & wellbeing programme
- Referral programme
- Store discount
- Work from home

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to Commute:

- Brighton (required)

Work Location: In person