Front of House Administrator

6 months ago


Norwich, United Kingdom D & F McCarthy Ltd Full time

**MAIN RESPONSIBILITIES**:

- Greet visitors when they arrive in reception, directing them as appropriate
- Answer, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable
- Control access at the reception desk (using our attendance system)
- Manage customer requests and complaints
- Maintain computer system records

SKILLS REQUIRED
- Able to communicate well and liaise between areas of the business.
- Able to work as part of a small team
- Professional and welcoming telephone manner
- Professional attitude and appearance
- Good written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Multitasking and time-management skills, with the ability to prioritize tasks
- Good computer skills

KEY INFORMATION
- Pay of £12/hour, paid monthly via BACS
- 9am - 5pm, Mon - Fri (40 hours), including a 30 minute paid break
- 28 days’ annual holiday (including company shut down days) increasing with length of service
- Company-backed Pension Plan
- Full training on our ERP system will be provided
- Immediate start preferable
- Staff discount = 33% off

**Salary**: £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Work Location: In person



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