Customer Service Coordinator

4 days ago

Holywell, United Kingdom Russell Taylor Group Ltd Full time

**Customer Service Coordinator (Construction Manufacturing)**
**£24,035**
**Individual annual bonus (Discretionary)**
**Holywell**

We are currently looking for Customer Service Coordinators to join a global manufacturing business based in North Wales. We are looking for bright, energetic, vibrant people to help the day-to-day management of customer orders from start to finish, ensuring that the materials and the production capacity is available. You will be communicating with Area Sales Managers, International Quotations departments and the Divisional Production Facilities to achieve the customers’ requirements on time.
If you have a professional and courteous telephone manner, are organised, and can stay calm under pressure this could be the next step in your career and your next step working for a global manufacturing company renowned for supporting and developing their staff.

**Contractual Package**
Monday - Thursday 08:15 - 17:00 and Friday 08:15 - 16:00
39 hours per week
Standard divisional company bonus
24 days holiday

**What will you be doing?**
- Promptly responding to incoming customer service and customer care calls.
- End-to-end management of customer orders from receipt through to delivery.
- Ensuring adequate material and production capacity is available.
- Liaising with other departments to ensure customer requirements are achieved to timescales.
- Dealing with any difficulties encountered by the customer.
- Operating in compliance with ISO 37301, 45001, 14001, 9001, 50001, and Code of Conduct.

**Skills that will help you in the role**:

- A professional and courteous telephone manner.
- The ability to be highly organised with excellent administration and numeracy skills.
- Having the ability to manage complex projects to strict deadlines.
- To be able to remain calm under pressure.
- Excellent negotiation and problem-solving skills.
- The ability to work well as part of a team.
- ‘Can do’ attitude, get things done, persistent and never ever gives up.
- Continually looking to develop oneself.
- Champion the customer’s requirements at all times.
- Be enthusiastic, effective, passionate, and productive. Show dedication to the job in hand, and

work hard to deliver it efficiently.
- Be approachable, authentic, and keeping perspective. Values genuine relationships with

colleagues and customers.
- Be consistent, credible, and reliable. Have the courage, to be honest.
- Proven knowledge and experience of working within a fast, highly moving customer-focused

environment providing high-level customer service.
- Experience using SAP would be highly advantageous although not essential as training will be

given.

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Holywell, Flintshire: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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