Practice Receptionist

**Are you an experienced Receptionist seeking a new, rewarding opportunity? Would you like to take on a role that provides you with ownership of your workload?**

Brynmawr Medical Practice continually strives to improve work processes that deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

We are now looking for a **Receptionist** to be able to assist with and be responsible for a wide range of administrative duties and the provision of administrative support to the clinical team. Previous experience within a GP Practice would be an advantage but is not essential.
- Excellent customer service skills with a courteous and friendly demeanour
- Managing challenging behaviour in a professional manner.
- Must have excellent customer service skills and well as proficient written and spoken English

**Your Responsibilities;**
- Maintain and monitor the practice appointment system
- Process personal, telephone, and e-requests for appointments
- Answer incoming phone calls, transferring calls, or dealing with the callers’ requests appropriately
- Initiating contact with and responding to, requests from patients, team members, and external agencies
- Data entry of new and temporary registrations and relevant patient information as required
- Manage all queries as necessary in an efficient manner
- Monitor and maintain the reception area and notice boards
- Provide general administrative support such as scanning, copying, supporting clinical team, etc

The role will give you a high level of exposure to many administrative tasks as you work closely with the practice team and is the perfect role for a talented administrator/receptionist who is keen to take on a new challenge within a fast-paced environment.

**Job Types**: Part-time, Permanent

**Salary**: £11.44 per hour

Expected hours: 20 - 37.5 per week

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Reception: 1 year (preferred)
- Primary Care: 1 year (preferred)

Work Location: In person