Tenancy Officer

**Job Summary**:
To provide housing and tenancy support service to vulnerable individuals in the local community. To support and empower clients to develop the skills to be able to live independently within the community. To support clients practical and emotional needs using a holistic person-centred approach.

**Duties and Key Responsibilities**

**Housing**
- To support clients to find, move into and set up accommodation, liaising with landlords, utility providers, and other services as and when required.
- Interview the applicant and obtain the information necessary to assess the suitability of the applicant for the scheme.
- Aid the prospective tenant in finding a suitable property, arrange viewings and liaise with the landlord and Housing Manager appropriately.
- Advise applicants of supporting documents required.
- Carry out needs assessments and ensure that clients support plans are adequate, agreed with them, regularly reviewed and reflect agreed outcomes.
- Ensure full completion of forms and other relevant documentation including the final tenancy agreement and liaise with the landlord to ensure a smooth inception of tenancy, online claims for Housing Benefit, Council Tax, DHP, utilities etc as appropriate.
- Advise the tenant of ‘what happens next’ with the support programme.
- Follow the Schedule of Intensive Housing Management Tasks.
- Brief, and work with, the Community Support workers and Housing support workers to enable appropriate floating support visits to take place.
- Ensure accurate records and all actions are retained.
- Mediate between landlord, tenant and CARE support workers to ensure the tenancy is sustained.
- Liaise with Housing Benefit and landlords regarding problems with payments or non-payments of tenants, and organising repairs.
- Deal with any tenancy related issues such as neighbour disputes, or landlord disputes.
- Submit supporting documents on clients behalf to North East Lincs Council and DWP.
- Identifying and referring clients’ needs to other appropriate statutory and non-statutory agencies e.g. HOTS, Fire Safety officers, NHS and Social Services.
- Identifying any adult or child safeguarding issues and reporting to CARE’s safeguarding lead promptly.

**General**
- To ensure that the practical support needs of service users are being met through service delivery.
- To ensure that the service is delivered according to the charities quality assurance standards and to promote continuous improvement in service delivery.
- Work alongside voluntary staff in delivering the objectives of the charity.
- To adhere to the charities’ policies and procedures, including safeguarding children and lone working protocols.
- To be responsible for post and also any receiving and sending recorded delivery items e.g. legal documents such as a Section 21.
- To attend regular team meetings and supervision and attend training as required
- To represent CARE in a positive light to clients and other agencies.
- To Support/ Advocate for clients as required.
- To work within the Data Protection Act and respect client confidentiality.
- To assist the CARE Housing Manager to achieve the projects outcomes under the current funding requirements.
- To report regularly to the CARE Housing Manager and to carry out any other duties as may be considered necessary.
- Undertake any training required by your employer, CARE.

**Personal Qualities**

CARE works with people from diverse and often troubled backgrounds, leading many of our clients to be very vulnerable. It is therefore essential that you are:

- Compassionate, empathetic, insightful and sensitive to people’s difficulties
- Excellent communicator
- Resourceful, organised and able to think clearly under pressure.
- Enthusiasm for CARE’s overall aims and core purpose.
- Positive attitude with a ‘can do’ approach.
- Proactive person who will collaborate with others.

**Salary**: £23,114.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 14/07/2023
Reference ID: HSW062023