Export Coordinator

1 week ago


Liverpool, United Kingdom Reed Procurement & Supply Chain Full time

Reed are currently seeking an export Customer Service Coordinator to join the team of one of our most prestigious clients based in Liverpool City Centre.

Team Working
- Working collaboratively with other departments, colleagues and countries to deliver a quality
customer service to our customers to meet with their booking requests & requirements.
- To work alongside your colleagues on the Bookings Team to ensure that workload is spread
evenly and fairly, assisting colleagues as and when required and playing your part fully in team
responsibilities, KPI’s and Bookings Rota.

Customer Service
- To acknowledge or respond to requests from both internal and external customers efficiently,
politely & professionally.
- To ensure bookings are created correctly by our offshore team and are confirmed to customers
within our agreed KPI of 5 hours (2 hrs offshore, 3 hrs onshore) and whenever this is not
possible (ie when waiting on confirmation from other teams) advise the customer of your
progress.

To endeavour to meet customer’s requirements by using your knowledge of products

and services, guiding them when necessary, and when a request is not within your remit,
directing customers to the responsible party.

Administration
- Ensuring that you refer to the tools we have at our disposal, such as flip-chart, daily haulage
tracker, route sheets, SOP’s to ensure bookings are created correctly and in the most costeffective way. This will ensure costly errors are kept to a minimum.
- To ensure any costs incurred are recorded and where applicable recovered from the customer.
shared mailbox and keeping the bookings ‘memo-pad’ updated within OPUS to allow for
visibility of actions taken.
Continuous Improvement
- Challenging working practices and process by innovative ideas to continuously improve our way
of working and what we can deliver to our customers.

REQUIRED SKILLS AND COMPETENCIES
- Shipping Experience (Liner, Forwarder or Supplier) would be beneficial.
- Understanding / experience of IMDG code would be beneficial.
- Educational qualifications to GCSE level (ideally English and Maths) at Grade C or above.
- Excellent Customer Service Skills with experience of working in a busy office environment.
- Excellent written, oral communication skills and organisational skills.
- IT literate, Google Sheets, Word, Excel knowledge, good keyboard skills.
- High level of attention to detail.
- Ability to multitask


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