Octopool - Customer Operations Specialist
6 months ago
The future awaits: join our Talent Pool
We're on a mission to drive the revolution of transport and we need more people to help us make our vision a reality.
At Octopus Electric Vehicles, we’re here to empower people to transition to sustainable transport, providing a cleaner, fairer world for future generations.
We’re in scale up mode, and hire according to our workload in the operations team, where we’re focused on making EV leasing effortless.
So, what is the OctoPool?
This is a two-way process. We want to give you the time to learn about us and be confident in your decision when you decide to come join us (you’re going to love it).
If at the end of the process, we both decide that it’s a great match, we’ll add you to the OctoPool until we’re ready to bring you on, at which point we’ll make a formal offer.
What happens once I’m on the OctoPool? \uD83E\uDD1D
While you’re in the OctoPool we’ll regularly keep you updated on where we are and we’re always happy to have further discussions and answer any of your questions, or just grab a coffee.
Please do keep us updated also if you’re thinking about an offer from another company (we’d be sad to see you go) but we value transparency and we’re here to help you make the best decision
We’ll refine this process as we go, because that’s who we are :) so we encourage feedback at all stages.
Why have we created the OctoPool?❓
Making sure we are the right fit for one another takes time, so we've found that investing slightly more time in the recruitment process and waiting for the right time to join is a better experience for you
Being a proactive problem solver and showing real passion for our cause, and demonstrating the ability to learn quickly as well as teach others are some characteristics that would make you a great cultural fit here.
We’ve worked hard to assemble a group of people who love working together in a collaborative environment, with a real sense of belonging - and we’re protective of our culture.
What role is in the OctoPool? \uD83D\uDC19
This role, in a nutshell
We are looking for a Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving.
This customer-facing role will focus on carrying out, and suggesting improvements to our existing processes, ensuring that our customers have delightful, memorable experiences. Things move fast, here at OEV, so your input will also help shape the future of how we interact with our customers at all the stages of their journey.
We are growing rapidly and there is a relentless focus on scalability whilst maintaining the highest levels of customer satisfaction. This is an early junior hire into the Ops team, so there is lots to do but also a chance to influence how we provide our service and plenty of development opportunities. Over time you will also support us in building the customer experience team as we hire more Operations Specialists in the future.
**What you'll do**:
- Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction
- Specifically, manage customer journeys from contracting right through to car delivery and after, escalating issues where needed
- Feedback on our current service processes and systems and propose changes where necessary, based on prior experience
- Problem solve Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise
- Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this
**What you'll need**:
- Don't worry, previous knowledge of EVs/the automotive industry is not required
- A passion for problem solving and going above and beyond to ensure you deliver a great customer experience
- Experience working independently and as part of a close-knit team
- A curious and keen-eye for detail to spot areas of improvement - we love hearing examples
- To be a natural finisher and an effective operator - you leave no loose ends in your path
- To want to be part of a rapidly growing company and be comfortable adopting changes quickly
**Why else you'll love it here**:
- Octopus Energy is a **unique culture**. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
- Visit our perks hub - Octopus Employee Benefits
**About us
The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new pe
-
Air Traffic Operations Specialist
2 weeks ago
Brighton, Brighton and Hove, United Kingdom EcoPlanet Green Operations GmbH Full time**Air Traffic Operations Specialist Role**We are seeking an experienced Air Traffic Operations Specialist to join our dynamic team at EcoPlanet Green Operations GmbH in Hampshire.Key Responsibilities:Plan and schedule the team to ensure 5-star service delivery to clients.Utilize planning and scheduling expertise to ensure seamless...
-
Customer Operations Specialist
5 months ago
Brighton, United Kingdom Octopus Energy Group Full timeWe are looking for a Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving. This customer-facing role will focus on carrying out, and suggesting improvements to our existing processes, ensuring that our customers have delightful, memorable...
-
Customer Operations Specialist
6 months ago
Brighton, United Kingdom Octopus Energy Group Full time**What we do. **Electric Car Leasing **Why we do it.** Greener. Fairer. Future. We are looking for a Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving. This customer-facing role will focus on carrying out, and suggesting improvements to our...
-
Customer Service Representative
1 week ago
Brighton, United Kingdom Staffline Operations Full timeApply today to work as a Customer Service Representative in Brighton for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great...
-
Brighton, Brighton and Hove, United Kingdom Octopus Energy Full timeWe're a rapidly growing company that's changing the energy industry, and we're looking for talented individuals to join our team. As a Customer Experience Specialist in Business Operations, you'll play a vital role in delivering exceptional customer service to our business customers.As a key member of our operations team, you'll be responsible for handling...
-
Customer Operations Manager
4 days ago
Brighton, Brighton and Hove, United Kingdom Octopus Energy Full timeWe are looking for an experienced Operations Manager to join Octopus Energy in Brighton. This is a full-time office-based role where you will be responsible for implementing customer-focused solutions to ensure our service is outstanding, no matter how big we grow.Key responsibilities will include:Looking at constant improvements of processes and reporting...
-
Customer Operations Manager
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Octopus Energy Full timeDrive Business Growth with Octopus EnergyWe're on a mission to drive the global renewable energy revolution, and we're looking for experienced experts to join our team. As the face of our company, our diverse field force delivers an outrageous customer experience. We're seeking a talented Operations Manager to join us in Brighton.This is a full-time...
-
Head of Customer Operations
5 months ago
Brighton, United Kingdom Octopus Energy Group Full time**Help us make a big green dent in the universe. **We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality. **Octopus Energy Services **is spearheading the transition to greener, cheaper energy through the installation of in-home technologies; from smart meters and EV chargers;...
-
Customer Care Specialist
4 days ago
Brighton, Brighton and Hove, United Kingdom United Living Group Full timeAt United Living Group, we are seeking a highly skilled Customer Care Specialist to join our team. As a valued member of our organization, you will play a crucial role in promoting and delivering exceptional customer care to all residents, ensuring strong communication links exist between the resident, the client, the call centre, and the operational...
-
Technical Customer Support Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Brook Street NMR Full timeJob Title: Technical Customer Support SpecialistWe are seeking a skilled Technical Customer Support Specialist to join our team at Brook Street NMR. As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients through phone, email, and live chat.Key Responsibilities:Respond to customer...
-
Technical Customer Liaison Specialist
4 weeks ago
Brighton, United Kingdom Brook Street UK Full timeJob Title: Technical Customer Liaison SpecialistJob Summary:We are seeking a skilled Technical Customer Liaison Specialist to join our team at Brook Street UK. As a Technical Customer Liaison Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer enquiries through...
-
Customer Escalations Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom Motorway Online Ltd Full timeAbout the RoleWe are seeking a skilled Customer Escalations Specialist to join our team dedicated to resolving sensitive customer journeys, retaining sales and customer confidence in the Motorway brand. This person will be responsible for day-to-day management of formal complaints and NPS responses, reviewing platform management and PR risk containment, and...
-
Customer Operations Manager
1 month ago
Brighton, United Kingdom Octopus Energy Full timeHelp us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and to help us make our vision a reality. Octopus Energy Services is spearheading the transition to greener, cheaper energy through the installation of in-home technologies; from smart meters and EV chargers; to low carbon heating, home...
-
Customer Order Fulfillment Specialist
3 weeks ago
Brighton, Brighton and Hove, United Kingdom Sainsbury's Supermarkets Ltd Full timeAs a Customer Order Fulfillment Specialist at Sainsbury's Supermarkets Ltd, you'll play a vital role in ensuring our customers receive their online orders promptly and with a smile. This fast-paced position involves selecting and preparing products for dispatch, supporting customers with queries, and working collaboratively with colleagues to maintain high...
-
Financial Operations Specialist
2 weeks ago
Brighton, Brighton and Hove, United Kingdom Blusource Professional Services Ltd Full timeJob SummaryWe are seeking a diligent and proactive Financial Operations Specialist to join our growing team at Blusource Professional Services Ltd. The successful candidate will be responsible for managing the company's credit control and accounts receivable functions, ensuring timely payment from customers and maintaining accurate financial records. Key...
-
Kitchen Operations Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom beBee Professionals Full time £22,000 - £28,000beBee Professionals in Brighton is seeking a skilled Kitchen Operations Specialist to join our culinary team. As a key member of our team, you will be responsible for managing a specific section of the kitchen, ensuring that high culinary standards are met consistently.Key Responsibilities:Oversee the preparation and presentation of dishes in your assigned...
-
Customer Care Specialist
2 days ago
Brighton, Brighton and Hove, United Kingdom Chartwells Full timeWe are recruiting a Customer Care Specialist to join our team at Chartwells. As a key member of our hospitality team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest levels of customer satisfaction.About the RoleThis is a full-time position, contracted to 40 hours per week. As a Customer Care Specialist, you...
-
Operations Specialist
6 months ago
Brighton, United Kingdom Natural World Safaris Full timeHere at Natural World Safaris, we take pride in putting you in the right place at the right time to maximise your wildlife encounters. This is at the heart of everything we do, at all levels of the business. Our team have lived, worked and travelled across the globe, and together we have the requisite knowledge and experience to plan the perfect safari for...
-
Data Engineering Specialist
7 days ago
Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Full time**Job Summary:**We are seeking an experienced Data Engineer to join our team in Brighton, East Sussex. The successful candidate will have a strong background in data warehousing, ETL operations, and database administration.About the Role:The Data Engineer will work under the remit of the Head of Data Engineering as part of the Digital Directorate. Key...
-
Financial Operations Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Tillo Inc Full timeFinancial Operations RoleAt Tillo Inc, we are seeking a highly skilled Financial Operations Specialist to join our team. As a key member of our finance team, you will be responsible for delivering excellent service to customers, suppliers, and business stakeholders.You will ensure the highest operational quality while developing and maintaining first-class...