Fault Management

2 weeks ago

London, United Kingdom Creative Car Park Ltd Full time

Creative Car Park (CCP) provides bespoke parking management services to SME businesses and other entities with parking facilities, helping them to drive customer footfall and maximise the value, convenience, and security of those parking areas.

As a leading UK car park management company with over 25 years in the industry, CCP leads the way in the development of parking technology and was the first to use ANPR camera technology solutions to manage and enforce car parking.

We believe that a car park isn’t just somewhere where people leave their car. The experience in a car park often leaves a lasting impression, and that experience can often be the difference between a good or a bad day for the motorist.

Our mission is to develop the very best car park experience for both site owners and car park users, for peace of mind, security, and value. And we care about great parking even the concrete places

We continue to develop creative commercial solutions to meet the changing needs of car park owners and their communities across the UK.

CCP is undergoing rapid but strategically focused transformation as it develops and adapts to a changing commercial and regulatory environment, to deliver on its ambition to grow ahead of market.

**Purpose of Role**:
We are looking for an experienced **Fault Manager** who will be accountable for monitoring and managing the resolution of all technical issues that impact the smooth running of our estate which include ANPR cameras, Routers, PTZ cameras, NUC’s and tablets.

**Main responsibilities**
- To actively monitor reports and live systems to identify technical faults impacting site optimisation.
- To identify trends and areas of opportunity which could be leveraged to drive performance.
- To proactively monitor sites where faults have been resolved to ensure they are performing back at expected levels.
- To identify root cause of faults and define process improvements that will support the rapid resolution technical faults.
- To own the resolution of technical issue from initial identification to fault closure within an agreed SLA by working with internal and external partners.
- Manage external supplier relationship, ensuring all initiatives are completed within an agreed timeframe.
- Providing continuous improvement support, ensuring that associated change projects are landed successfully in the team/department.
- Lead and support new business initiatives, working with multiple different stakeholders, to ensure all operational and client facing considerations /impacts are factored into the project.
- Monitoring, collating & reviewing site performance providing weekly reports on site performance.
- Support the Head of department with reporting & KPI management.

**Key Capabilities, Skills, and Qualifications**:

- Good knowledge of Sim’s, Router config, API calls.
- Running SQL Database queries.
- Demonstrable experience of working with large volumes of data sets for analytical review
- Problem-solving aptitude with the ability to escalate, as appropriate.
- Ability to learn new data analytics platforms as required.
- Advanced Excel knowledge
- Power BI knowledge
- Good verbal and written communication skills including excellent telephone manner.
- Strong relationship builder
- Attention to detail.
- Ability to prioritise workload and take action.

This is a chance for you to join a meaningful and inspiring environment where you have the chance to make a daily impact. Every day you will work alongside passionate and down-to-earth colleagues who are dedicated, focused on delivering results, and love delivering stand out service.

You will need to be highly driven to achieve excellent results, looking beyond the BAU to find improvement in what we do, analytical mindset willing to learn new skills. This is a highly rewarding role; no two days are the same

If you’re the right person for the role you’ll be part of an exciting journey in a dynamic, growing business.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£35,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a solid knowledge of Mobile SIMS, Routers?
- Do you have strong knowledge around CCTV - PTZ - ANPR Cameras?

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in London

Reference ID: Fault Management - CCTV/Mobile Data/ANPR

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