Wilson Café Supervisor

**Wilson Café Supervisor**

Join Our Team at Wilson Museum Café - A Place Where Passion Meets Purpose

Are you passionate about delivering outstanding service and making a positive impact in the community?

Do you want to be at the heart of cultural vibrancy at the Cheltenham Trust Wilson Museum Café, where we blend history, community, and cafe excellence?

Here's why working with us is an extraordinary experience:
Immerse yourself in the captivating ambiance of the Wilson Museum, surrounded by art, history, and the energy of a dynamic community. Each day brings a new chapter of discovery.

Join a team of like-minded individuals who share a genuine passion for both coffee culture and the arts. Our diverse and friendly team creates a positive and collaborative work environment.

Bring your ideas to life We encourage innovation and creativity, whether it's crafting a new specialty drink or planning exciting events that bridge the gap between culture and cuisine.

Become an integral part of Cheltenham's cultural tapestry. Our café serves as a hub for locals and visitors alike, fostering connections and conversations that make each cup of coffee memorable.

We invest in your growth Access opportunities for professional development, training, and skill enhancement, ensuring you're equipped with the tools to succeed in your career.

Your role goes beyond serving coffee; it contributes to the cultural enrichment of our community. Join us in making a positive impact through the intersection of history, art, and hospitality.

Discover, Connect, and Brew Excellence with The Cheltenham Trust.

**Our Organisation**

The Cheltenham Trust is the lead provider of culture, heritage, leisure and sport in Cheltenham and we recognise that we need the right people with the right skills to help us achieve our vision, goals and further growth.

The Trust is an independent charity that manages five iconic and contemporary venues at the heart of Cheltenham including the Pittville Pump Room and Heritage Cafe, Cheltenham Town Hall and the Garden Bar, The Wilson Art Gallery and Museum, Leisure at Cheltenham, and the Prince of Wales stadium. We deliver a wide range of services and activities including hires and events, festivals and shows, exhibitions, leisure, cafes and in-house catering.

**Your role as a Café Supervisor**

Reporting to the Café Manager, you will lead our team members in running an efficient food and drink service to all our customers, inspiring them to always provide excellent customer service and maintain high standards.

As part of the trust team you will also have the opportunity to work on our community events.

**Your responsibilities**
- You will lead our café team during operational hours, ensuring exceptional service and a welcoming environment for all.
- Be responsible for maintaining compliance with health and safety regulations to ensure everyone's well-being.
- Ensure our venues are clean and presentable at all times, creating an inviting atmosphere for customers.
- Support and train your team members, ensuring they reach their full potential.
- Work closely with the Café Manager to complete administrative tasks such as stock control, ordering stock, creating rotas, managing team absences.
- Sharing customer feedback and identifying improvement opportunities.

**What We're Looking For**:

- Previous experience working in catering and hospitality, ideally in a supervisory role.
- Experience working as a barista or being a trained barista.
- Awareness of food plating and drink presentation techniques
- Strong supervisory skills and the ability to motivate and lead your team.
- Excellent communication and customer service skills.
- Knowledge of food and beverage operations and health and safety regulations.
- Attention to details, ensuring the venues are presentable.
- Ability to work flexible hours, including evenings and weekends.

**Our Offer**
- Permanent contract (40 hours per week to be worked Monday
- Sunday on a rolling rota)
- Salary £22,500, full time
- Some evening and weekend working depending on venue or events schedule.
- 22 days annual leave plus bank holidays
- Holiday purchase scheme
- Employee Assistance Programme
- Fantastic employee leisure membership discounts
- Staff discounts, including cafes and bars.

**Job Types**: Full-time, Permanent

Pay: £24,500.00 per year

Schedule:

- Weekend availability

Work Location: In person