Receptionist/customer Service

4 months ago

Oadby, United Kingdom Midland Health Full time

**Responsibilities**:
**RECEPTION**
- Receiving patients, consulting with members of practice team
- Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Creating invoices and taking payments from Patients
- Registering new patients, carefully checking all details for accuracy and enter onto our secure electronic system, Semble.
- Taking messages and passing on information
- Supporting GP’s, Nurses & HCA’s with preparation of clinics
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensuring the smooth running of clinic lists day to day

**GENERAL ADMINISTRATION**
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Processing and distributing incoming and outgoing mail
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
- Monitoring of stationery and other supplies
- Keeping the reception area, notice boards, leaflet etc. tidy and presentable, adhering to practice cleaning schedules
- Cover sickness/annual leave and work reasonable overtime when required.
- Perform any other relevant and reasonable duties that may be requested by the Clinic manager, practice manager or Clinical Director.
- Undertake statutory and mandatory training as required.

**APPOINTMENT SYSTEM MANAGEMENT**
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report any problems or variations required.
- Deal with home visit requests, carefully noting all details
- Ensuring clinicians are coordinated and aware of their clinic lists.

**MEDICAL RECORDS MANAGEMENT**
- Ensure that all records are accurately compiled in advance for each consulting session.
- Ensure correspondence, reports, results, etc., are filed in correct record.
- Ensure records are maintained and up-to-date at all times.
- Processing repeat prescriptions in accordance with practice guidelines
- Handing requests for repeat prescriptions and ensuring payment is taken for repeat prescriptions.

**Job Types**: Full-time, Part-time
Part-time hours: 20 - 37.5 per week

**Salary**: £12.00 per hour

**Benefits**:

- Additional leave
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Oadby, Leicestershire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- receptionist: 1 year (required)

Work Location: In person

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