Dental Receptionist/admin Part Time
7 months ago
**Dental Reception/Admin role requirements**:
As a Dental Receptionist, you’re an ambassador for our clinic Denchic Dental Spa - in all of your interactions, whether it’s meeting and greeting patients as they arrive at the clinic, or answering the phone to respond to enquiries.
Delivering first-class service to everybody is second nature to you, you are friendly, passionate and positive. You deliver a memorable experience to all our patients.
You have great attention to detail and you demonstrate this when you’re registering new patients, or inputting their data on our systems - everything is done accurately.
It’s essential that you’ve got outstanding customer service skills and you’ve worked in a reception/front of house role with high value customers. Your communication skills are exemplary, you’re polite, courteous and helpful to patients at all times.
**Position: Dental Receptionist**
Employment Term: Permanent, Mon, Tuesday and Thursdays 08.45-6pm, (Saturday appointments soon)
**Salary**: Pay depending on experience
Start Date: Asap
**Qualifications & Skills**:
Proficient in using Software of Excellence
Excel and Word proficient
Strong interpersonal and communication skills
Have a great command of English (Written and Spoken)
Leadership and management skills
Able to work under pressure, use initiative and multi-task across practice and team management, front desk duties
Previous dental admin experience is essential. Nursing experience desirable but not essential
Experience with marketing would be desirable eg managing Facebook/Google/Paid Ads and nurturing leads
**Job responsibilities** - Reception and Communication:
- Greet patients warmly and provide a friendly and professional first impression of the practice.
- Schedule appointments, answer phone calls, and respond to patient inquiries in a timely and courteous manner.
- Check in patients, verify their information and update their records as necessary.
- Provide accurate and clear information to patients regarding treatment plans, when needed.
- Maintain confidentiality and handle patient information with care and sensitivity.
Administrative Support:
- Manage the front desk area, ensuring a clean and organised reception area.
- Coordinate patient flow and appointment scheduling to optimise the practice's efficiency.
- Process patient registrations, and other administrative documents accurately.
- Assist with billing and financial transactions, including collecting payments and internal payment processes
- Collaborate with the dental team to ensure smooth communication and coordination of patient care.
Customer Service Excellence:
- **Good telephone manner is essential**
- Provide exceptional customer service to patients, addressing their needs and concerns with empathy and professionalism.
- Anticipate and respond to patient needs, ensuring their comfort and satisfaction throughout their visit.
- Maintain a positive and welcoming atmosphere in the practice, making patients feel valued and cared for.
Qualifications and Skills:
- Previous experience as a dental receptionist or in a similar customer service role is preferred.
- Excellent communication and interpersonal skills, with a friendly and welcoming demeanour.
- Strong organisational abilities and attention to detail.
- Proficiency in SOE is preferred
- Knowledge of dental procedures, terminology, and insurance processes is a plus.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Positive attitude and willingness to contribute as a team player.
Practice growth
**Front desk duties: booking appointments, taking payments, organising recalls, patient following up, handling complaints etc.**
**Prioritise outstanding patient care and service**
- Actively collect patient feedback (eg Google reviews)
- Strong personable communication and conduct towards all patients
**Job Type**: Part-time, eventually Full-time, Permanent
**Salary**: hourly rate depending on experience/abilities
**Job Type**: Part-time
Pay: £12.00-£14.00 per hour
Schedule:
- Monday to Friday
- Overtime
**Experience**:
- Dental receptionist: 2 years (preferred)
Work Location: In person
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