Support Engineer
2 months ago
**Multi-Lingual Support Engineer (Fluent French & German)**
**Full-time, Permanent**
**About Xuper**:
Xuper provides IT and unified communication services across the globe, over time growing to have offices in several countries and working with organisations across 6 continents. Having such a large coverage and vast experience enables us to provide our partnerswith tailored logistics project support for all their clients, worldwide including complex international migration and IMACD projects.
We are recruiting for a Multi-lingual Support Engineerto join our team; you must be able to speak fluentEnglish, French and German.
- Responsible for providing Level 1 Technical support and Service Desk support via phone and remote log in
- Logging calls into the ticket management system to ensure the correct ticket management process is used
- Ensure all tickets re moved into the correct support queues and assigned to the correct engineers
- Dealing with international calls from our clients and must be able to engage with them technically and competently
**Skills/Requirements**:
- Speak fluent English, French and German.
- Excellent communication skills - written and verbal
- Strong administrative skills
- Attention to detail
**Package**:
We offer a competitive salary and package but more importantly we offer the opportunity to grow with a vibrant and dynamic company who are expanding rapidly both Nationally and Internationally.
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