Medical Secretary Transplant

We are looking for a highly experienced medical secretary to join our Transplant secretarial team at Harefield working alongside the Consultant/s, Clinical Fellows and CNS to provide an efficient and effective medical secretarial service.

You will work closely with your Consultant/s, organising their electronic calendars and assisting them with the efficient management of their duties.

To carry out all secretarial and administrative duties to provide an efficient and effective medical secretarial service to the Transplant Consultant Physician team, including the designated Consultant/s and wider team as required.

To work closely with the designated Consultant/s, organising their electronic diaries and assisting them with the efficient performance of their duties.

To facilitate provision of information relating to appointments and admissions for patients.

To provide cover for other medical secretaries within the Heart Division, with specific cross-cover within the Transplant secretarial team.

Timely completion of transcription using Dragon Medical Workflow Manager for production of all clinical correspondence, operation notes, discharge letters, internal and external MDT summaries and other general correspondence.

Using Lorenzo/EPIC to register new patient details, log all new referrals received and create inpatient access plans.

Support patient pathway for transplant, including retrieval of necessary documentation and imaging using ICE.

To undertake necessary training in preparation for launch of EPIC in April 2023.

You will be working as part of a small team of medical secretaries within the Transplant Department. You will therefore need be an excellent team player but also have the ability to work independently. You should be pro-active, adaptable and able to multi-task so excellent organisational skills are essential. You should be computer literate with a solid background of medical secretarial experience preferably within a hospital environment. Medical terminology (AMSPAR or equivalent) is desirable.

Subject to the demands of the role and service requirements, hybrid working can be considered after an initial induction period.

Provide a full secretarial and administrative service to the designated Consultant/s.

To act as first point of contact for patients and their families seeking information and support. You will be required to triage calls appropriately as well as deal sympathetically with people who may be bereaved, distressed or angry using empathy, tact and discretion. Assessing priorities and initiating action as required.

Liaise with Outpatients to arrange appointments for patients and with other relevant departments to arrange investigations for patients and ensure patients are involved accordingly. This can involve multiple bookings for individual patients which require co-ordination.

Liaise with external agencies (GP, hospitals, DVLA, DWP) and facilitate provision of reports/results from the surgical team.

To assist resolving informal complaints and support the formal complaints process where necessary