Patient Administrator

**Company description**

Vision Scotland was established in 2010 and is Scotland's leading provider of hospital based, multi-site cataract and refractive surgery. We are fully regulated by Health Improvement Scotland’s Healthcare Environment Inspectorate (HIS HEI). In addition, our surgeons are regulated and revalidated by the General Medical Council.

We’re committed to investing in the most up to date technology for the benefit of our patients. We aspire to provide a service that compare favourably to the best eye centres in Europe and America. To maintain these high standards, we continually invest in new diagnostic equipment, new staff and introduce new services.

What sets us apart from the rest is the exceptional patient care we provide to each and every one of our patients. Every member of staff lives and breathes a mindset that our patients come first.

**Job description**

Do you want to join a small, friendly but growing healthcare business providing exceptional customer service to our patients?

We are looking for an individual with a positive, customer focused outlook to join our team. We value individuals who are confident, take pride in their work, are organised with an eye for detail, have great telephone skills and like to work independently as well as part of a dynamic team.

In Vision Scotland, we never take a hard sell approach. You will be the type of person who believes successful new business conversion comes from providing exceptional patient care. Patients should never feel pressurised into having a medical or surgical treatment but your caring, attentive approach will give patients the confidence that our service is the right one for them. You will look after your patients from their first phone call with us through to carrying out care check-ups after eye surgery. You will be involved in every step of the patient’s journey, helping to arrange their initial consultation, checking up on their progress throughout, helping to arrange theatre dates and ensuring billing is completed.

You will relish the opportunity to know your patients and will be integral to their overall experience with Vision Scotland. You will have ample time to look after your patients and we encourage you to take the initiative in providing the individualised care that each patient needs.

We pride ourselves in providing exceptional care for everyone of our patients so we need a team who genuinely care about the needs of their patients. If you are the kind of person who would make a note in your diary to call a particularly nervous patient the evening before their surgery or who would double check the travel arrangements for a patient who may need that extra bit of help then you are probably the person we are looking for.

A demonstrated history of working in healthcare is an advantage to this role although competence and a positive work ethic will always be our priority.

**Duties & Responsibilities**

Dealing with new enquiries with effective 'sales through service' approach

Organising patient appointments / procedures

Maintaining and updating patient records accurately

Working independently and as part of a team

Management of confidential information.

Ensure patients and hospitals are kept informed of any delays and proactively manage situations.

Occasional reception cover

Undertake any other duties as directed by the management team

Requirement when applying:
**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free or subsidised travel
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday

COVID-19 considerations:
The majority of working is remote at present.

Application question(s):
**Experience**:

- Healthcare admin: 1 year (preferred)

Work Location: Hybrid remote in Newbridge

Application deadline: 02/04/2023
Reference ID: GLASPA
Expected start date: 13/02/2023