Hgv Compliance Advisor

2 months ago

Birmingham, United Kingdom MBA Full time

We are industry leaders in HGV and LCV fleet management and, from major retailers to key service providers, over 200,000 vehicles come through our doors each year. Not only that, but we are leading the charge towards Electric Vehicles, partnering with customers to move towards a more sustainable future.

**What we’re looking for**

This is an exciting opportunity for a **Compliance Advisor** to join our team.
As **Compliance Administrator**, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for advising customers and repair agents of all service and MOT requirements and ensuring legal compliance is always upheld with a high level of service delivered to our customers.

**What you’ll do**
- Ensure all incoming calls are answered in-line with the SLA criteria and are dealt with appropriately and promptly
- Schedule MOT bookings in accordance with the service schedule minimising vehicle downtime and replacement vehicle costs
- Advise customers and repair agents of all service and MOT requirements and booking dates
- Ensure we are compliant to legislation for servicing and MOTs
- Obtain and distribute all relevant service documentation and MOT certificates
- Ensure all paperwork is checked and marked as legally compliant and uploaded to specific electronic systems
- Log and close down defects as per customer requirements
- Ensure all procedures are adhered to and report all incidents of non-compliance
- Seek and manage opportunities for Continuous Improvement
- Manage and appropriately escalate non performing interal workshops and external suppliers.

**What you’ve got**
- Ability to analyse and problem solve
- Ability to multi-task working with mínimal supervision.
- Customer service focus and excellent communication skills
- Professional manner
- Flexibility to working hours
- High level of UK geographical knowledge is an advantage
- Previous experience of working with HGV Compliance within a transport or automotive environment
- Knowledge of commercial vehicle repairs and breakdown services would be an advantage

**Job Types**: Full-time, Permanent

**Salary**: £26,784.00-£33,419.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Driving (preferred)

Licence/Certification:

- Driver CPC (preferred)

Work Location: One location

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