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Ice Cream Shop Shift Supervisor

4 months ago

York, United Kingdom LICC CAFE York Full time

We are looking for a super friendly and customer service-oriented individual to join our team as an Ice Cream Shop Server but more importantly shift supervisor. Responsible for managing your shift and other people. This role is all about multi-tasking while also giving great service and being legal at all times. We are more than JUST an ice cream shop. In fact we make ALL our gelato/ice cream on site and make all our bakes. We have 2 incredible sites with one being on the world famous Shambles street. Our ice cream shop is a fun and dynamic work environment that requires people who are reliable, outgoing, and able to work in a fast-paced setting. People come into are shop for all over the world to find Yorks best Ice cream. With epic flavours and big portions, along with a friendly welcome to all. When the suns out we can have queues from open to close and time will fly having fun scooping with like minded other team members.

If you haven't been into one of our little shops you're really missing out. Check us out at Fabulous Rich and The Luxury Ice Cream co. on Instagram.

We believe in everyone working to the same standard and goals with no drama just a lovely work environment. And at the end of the day you can take a free gelato home with 50% off if you are not at work.

You will be given full training by the owner to be a pro scooper. With 2 more businesses opening this year there is also potential to learn multiple areas of hospitality and spread your time between different venues.

You will need to be familiar with our menu and be an excellent communicator who can confidently describe and recommend flavours to customers during very busy periods, giving all customers a great experience.

Responsibilities Include:

- Provide excellent customer service to all customers. We have been voted 3 years running by Tripadvisor as outstanding for CS
- Greet customers and take orders in a friendly and efficient manner.
- Prepare and serve ice cream, toppings, and beverages
- Maintain a clean and organised work area
- Operate the till & payment system
- Ensure all customers are satisfied with their orders and leave happy
- Assist with opening and closing duties
- Work at dual sites if you can master the art of both :)
- Team Lead
- Make certain menu items

MUSTS
- Be available all of summer
- Be available weekends ( Saturday - Sunday & Bank holidays ) unless booked off in advance as we are flexible with time off

Qualifications:

- Must be at least 18 years of age to supervise others
- Previous customer service experience preferred but not required
- Ability to work in a VERY & sometimes manic fast-paced environment with never-ending queues
- Ability to work in a team and independently. We love team work :)
- Strong communication and interpersonal skills
- Availability to work on weekends and holidays

Your pay will be performance related and may increase with more responsibility

To apply, please submit your resume and a brief cover letter explaining why you would be a great fit for this role.

**Job Types**: Full-time, Permanent, Zero hours contract

**Salary**: £12.00-£13.00 per hour

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Flexitime

Schedule:

- Day shift
- Every weekend
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- York: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person