IT Support and Service Executive
3 weeks ago
**IT Support and Service Executive**
**Malton North Yorkshire YO17**
**£23,000 - £28,000 per annum**
Permanent office based role
Hours Monday to Friday 8am - 5pm
Commutable from York, Malton, Driffiled, Scarborough, Pickering
**The Role**
This is a lead role in the Service and Support function within the IT team. You will be responsible for supporting the Service and Support Manager in the day-to-day coordination of the team.
The IT team are responsible for managing and advancing the service and support of end-user service requests and incidents. The position requires strong IT & OT skills, and a deep commitment to end-user satisfaction and experience in working with a continual improvement IT service mind set.
The role is the outward face of IT Service within the business meaning that it is typically the main point of contact for customers who are experiencing IT incidents or raising requests.
**Duties**
- Coordinating day to day activities with the Manager
- Deputise for the manager if they are away from the office
- Support the Operational Technology across the plant. Factory stock systems, labelling, machine software etc
- Build and maintain relationships with all members of IT to ensure that impact to services and end-user productivity are understood
- Ensure third party organisations are managed in line with the company SLA
- Work with the other IT Support teams across the business effectively
- Providing general IT Incident support where required
**The Person**
- A strong focus on Customer Service
- Understand the role does require flexibility with working hours (not a 9-5pm job)
- Have a continuous improvement mindset
- A desire to develop within and IT environment
- Experience troubleshooting conventional hardware and software platforms
- End User relationship building
**Benefits**
- Onsite parking
- Pension
Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client.
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