IT Apprenticeship

Voice Engineer Dot Com is a trailblazing company at the forefront of voice technology innovation. Their mission is to revolutionize the way the world communicates by creating seamless and immersive voice experiences.

They are seeking a passionate and dynamic Level 3 IT Apprentice to join their team of technology enthusiasts. If you possess an insatiable curiosity for the world of IT, a thirst for knowledge, and a desire to shape the future of communication technology, then this apprenticeship is your launchpad to success

Voice Engineer Dot Com specializes in designing, developing, and deploying advanced voice solutions for businesses across diverse industries, ranging from entertainment to healthcare.

In this role, you’ll work towards your Level 3 IT Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

**A Typical Day in the Job**:

- Utilise Kaseya (ticketing system) to support IT issues and keep track of updates
- Escalate IT issues
- Support with password resets and comply with other security measures such as two-factor authentication, install and configure anti-virus systems.
- Comply with Service Level Agreements
- Diagnose issues utilizing tools such as Event Viewer and Wireshark

Full training and support will be provided by your workplace mentor and from the Baltic team.

**Salary, Hours** **&** **Benefits**:

- Monday - Friday 9:00 AM - 5:00 PM
- £13,000 Per annum
- 20 Days holiday + bank holidays
- Additional holidays for length of service
- Parking on site
- Team social - lunches etc.

**Desired Qualities, Skills and Knowledge**:

- A burning passion for technology and a genuine interest in IT.
- Enthusiasm to learn and a proactive attitude toward acquiring new skills.
- Strong problem-solving abilities and the ability to think creatively.
- Excellent communication skills to collaborate effectively within the team.
- Basic knowledge of IT fundamentals and networking concepts.
- Grade 4/C in GCSE Maths and English or Level 2 Functional Skills

**Your Training with Baltic**:
This apprenticeship provides the skills, qualifications, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

**Next Steps**:
**Eligibility Criteria**:
**Vacancy Information**: Location
- Liverpool

Postcode
- L22 0LG

Programme
- ICT Support Technician - Level 3

Salary
- £13,000.00

Reference
- JO-2308-13743