Technical Author

1 week ago

Andover, United Kingdom Forst Full time

An exciting opportunity to join Redwood Global Ltd/ Forst Woodchippers, Europe’s fastest growing manufacturer of wood chippers. This role has been created due to a fast expansion of the market leading ‘Först’ brand which is at the forefront of innovation in the field of Arboriculture, and a rapidly increasing product range.

**Who are we**:
Undoubtedly the most innovative, driven and dynamic wood chipper design, sales and production company with a passion to be the best in the field of Arboriculture. The business is focussed on accelerating its already impressive growth with new and existing product ranges in the UK and abroad. The company has seen an impressive increase in revenue and machines produced in the past 7 years and is now the largest manufacturer of wood chippers in the UK by a substantial margin. This is a hugely exciting time in the brand's short history of seven years and there are robust product development and expansion plans in place to further cement the already very strong company and brand.

The Först brand is highly desired in the UK and across Europe where it is known. It is recognised as premium quality at exceptional value with warranty and service offerings that are second to none.

**What will you be doing**:
As Technical Author you will be responsible for the production of documentation supporting woodchippers and other machinery including operator manuals, spare parts manuals, service & maintenance manuals and training documentation.

You will work closely with the engineering team and Senior Technical Author to create this technical documentation, with the enthusiasm to engross yourself in the workshop environment to understand the production and maintenance processes in order to create a high standard of documentation.
- Researching and familiarising yourself with the relevant health and safety requirements and standards for operation of the machinery and ensuring the relevant information goes into the manuals.
- Manipulating CAD files and working with exploded drawings to create user guides and spare parts diagrams.
- Supporting Technical Author in producing documentation for woodchippers and other machinery including operator manuals, spare parts manuals, service & maintenance manuals and training documentation.
- Supporting Technical Author in keeping documentation up to date and accurate.
- Working with external translation agencies to translate materials into various European languages.
- Using existing translated materials to produce and update documentation.
- Getting involved with the build of machinery at the prototype stage in order to write service and maintenance manuals.

**What we think you need to be successful in the role**:

- Be able to produce clear and concise instructions that conform with company documentation standards.
- Be able to convey complex information accurately and simply.
- Have excellent IT skills and experience in learning various software tools.
- Proven experience in technical authoring roles
- Positive and progressive mindset, excellent work ethic and attitude
- Highly organised approach with the ability to prioritise and keep to timelines.
- High level of attention to detail
- Friendly and professional with the ability to communicate effectively.
- Can effectively manage multiple work streams at once.
- Solidworks composer or similar CAD manipulation package experience
- Experience with CMS systems (desired)
- Have a working knowledge of MadCap Flare and Lingo software (not essential as full training will be given).
- Experience with Adobe creative suite
- Willing to get hands on with machines and learn how they are assembled and serviced.

**Shared Values**

We are Först, and our values represent who we are as a company, and they guide our decisions, underpin our relationships and govern the way we conduct ourselves and our business.

To spread the Först effect on a global scale we need the right type of people on the journey with us. We are proud to hire dynamic people whose values, talent, experience and skills match ours. The Först Values are:
**_
You’ve got our back, we have yours._***

Whether you are a customer, supplier or colleague we understand that we can’t achieve our mission without you. We’re in this together and we respect each other.

**_ Every Customer is a VIP. _**

We get it. Without delivering first-class customer experiences we won’t retain customers; without customers, we can’t achieve our mission. It’s simple.

**_ Excellence as standard. _**

It’s what we strive for every day, in every area of our business. We build high-performance machines and provide an aftercare service that is second to none because our customers deserve it.

**_ Enjoy the ride. _**

We love this industry, we’re on a journey to sustainable landscapes and livelihoods. Every person who shares this journey with us is vital to it. Enjoy it.

**Flexibility**:
This job description is indicative of the range of current duti

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