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Service Advisor

4 months ago

Brentford, United Kingdom GWR Kia Full time

GWR Kia

Kia - Service

Full time

Permanent

**Location**: GWR Kia, 963 Great West Road, Brentford, Middlesex TW8 9FX**Salary**: OTE up to £41,100 per annum**Hours**: 47.25 hours per week, Monday to Friday, alternate Saturday mornings**A bit about us**:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry, with a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years.Over the past three decades, we've cultivated a culture of innovation, service, and dedication to our customers.Norton Way Group has expanded its footprint, now spanning 10 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands.Our success is a testament to the efforts of our dedicated team, now numbering over 400 staff. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.The dealership incorporates low and
- **_zero-carbon technologies_**. From air-source heat pumps to
- **_roof-mounted solar P_**
**V**
**s**,
- **_water harvesting systems_**, and energy-efficient LED lights, we are proud to be at the
- **_forefront of sustainable_** practices in our industry.**What you will be doing**:

- Arranging customer bookings for the workshop, recording & communicating authority for any extra work required or parts to be ordered or fitted
- Understand the customer's needs and correctly interpret instructions
- Assist with planning the forward capacity of the workshop, monitoring all work to ensure that it is completed by the times required
- Check, inspect and test incoming and outgoing vehicles and work including acting as quality controller, as required
- Ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order. Cost the work and raise invoices

**What we need from you**:

- A full driving licence is essential
- Experience working within an automotive service department is essential
- Outstanding communication skills, both in person and on the telephone
- High level of accuracy with excellent attention to detail
- Strong organisational skills and ability to follow strict procedures

Our
- **_commitment to excellence_** has been recognised by prestigious accolades, including the
- **_Great Place to Work_** awards consecutively; in
- **_2022_** and
- **_2023_**.In January 2023, we were awarded
- **_Best Place to Work for Well-being_**, a testament to our dedication to fostering a healthy and supportive environment.Furthermore, our achievements include being
- **_Highly Commended_** title at the
- **_AM Awards_** for
- **_Leadership and Diversity in May 2023_**.Join us on a journey where success is not only celebrated but built upon a foundation of inclusivity, well-being, and exceptional leadership.**Salary**
- OTE up to £41,100 per annum**Hours**
- 08:00 to 18:00 Monday to Friday, alternate Saturdays 08:00 to 12:30**Benefits**
- 32 days annual leave (including bank holidays), increasing after 4 years of service, your birthday off paid, plus additional annual leave purchase scheme - Family-friendly benefits including Life Assurance from day one of joining us, Enhanced maternity, paternity & adoption packages - Reduced rates on vehicle purchases & maintenance - Recognition of long service, every 5 years - Norton Way “Stars of the Month” award - Free eye tests - Improved Employee Assistance Programme - Tech purchasing benefits - Cycle to Work Scheme - Staff referral bonuses - Along with access to our benefits portal, offering 100's of savings for retail stores and hospitality venues.