Senior UX Researcher

Job Summary: A Senior UX Researcher I leads a team's understanding of user behaviours, needs and motivations. She/he leads the UX Research strategy for a business or product line. She/he is an expert user of a number of research and testing methodologies. She/he informally mentors other researchers.

**Responsibilities**:
Customer (or User) Focus
- Gathers, evaluates and has a solid understanding of customer use cases.
- Maintains close links with UX Designers, ensuring that user feedback and testing are fed into the design process.
- Aligns/coaches the team to ensure customer needs are met.
- Shares research findings with the organisation.
- Understands competitors and regulatory environment.
- Segments markets and understands needs of those sub-segments in greater detail.

Creative Problem Solving
- Identifies if we are addressing the right problem with a thorough analysis of the brief.
- Presents research learnings to stakeholders to guide future projects.
- Collaboratively analyses the results of research to recommend solutions.
- Independently identifies different research solutions.
- Works with designers to iterate and test solution.
- Considers the problem from a number of angles.
- Practices and facilitates reflection as part of the research process.

Product Design
- Leads the User-centred research process, mentoring juniors where needed.
- Applies a number of UX Research techniques.
- Creates research documentation and analysis outputs.
- Works with UX Designer to define structure and layout of the product.
- Works with Visual Designer to define the visual identity of products.

Data Driven Analysis & Testing
- Regularly tests design work with users in partnership with UX Design team.
- Proactively uses data to establish key metrics for projects.
- Iterates research methods based on testing and data analysis.
- Summarises data from analytics packages, customer insight or other sources to understand context of research work.
- Uses data to inform testing future strategy.
- Identifies gaps where data is needed and works with business to fill them.

Technical Skills
- Uses relevant tools for research analysis.
- Understands the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
- Has an excellent knowledge of the tech stack of the organisation.
- Mentors junior researchers in technical skills.
- Builds good working relationships with tech teams

Competencies:
Personal Capability

Practices Self-Development
- Takes ownership of own development and career
- Initiates regular conversations with manager, coach or mentor regarding self-development
- Understands what is required by the business to be successful and maps development plan accordingly
- Learns from success and failures
- Looks to build challenges into current assignments
- Utilises formal and informal networks effectively

Solves Problems and Analyzes Issues
- Is able to ask effective questions and collect facts from multiple sources in order to solve problems
- Is able to effectively identify and analyze problems and propose solutions
- Effectively manages day-to-day issues and problems without intervention

Innovates
- Develops new ideas to improve process or product, and is able to prepare implementation plans
- Integrates and builds on new ideas from others
- Is recognised as an innovative thinker

Interpersonal Skills

Communicates Powerfully and Prolifically
- Provides clear instructions and direction to others
- Is able to both actively listen to and effectively question to understand another’s viewpoint
- Helps others understand situations by communicating business context

Collaboration and Teamwork
- Encourages co-operation between all members of the team
- Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team
- Helps people to resolve conflict
- Identifies and removes barriers to team performance
- Identifies ways for further collaboration across teams

Builds Relationships
- Establishes rapport with others on the team and across teams
- Works effectively with others to get work done
- Treats all individuals with respect
- Handles difficult situations, minimising conflict

Experience and Education