Night Porter

4 weeks ago

Salford, United Kingdom Holiday Inn Manchester Media City Full time

JOB PURPOSE

To provide excellent guest service at all times and ensure smooth running of the hotel during the night.

DUTIES AND RESPONSIBILITIES:
Ø Take reservation using the hotel reservation system, ensuring maximum occupancy and rates are obtained

Ø Check guests in and out, including preparation of guest bills and authorising payments

Ø Responsible for cash handling including float and banking

Ø Dealing efficiently with day to day billing and guest service queries

Ø Check food stock levels and advise Duty Manager of items to be ordered

Ø Take food orders, service drinks at the bar, assist with food preparation

Ø Clear/clean tables, buffet, kitchen and bar and meeting rooms

Ø Take meeting bookings and confirm food service requirements

Ø Other ad hoc duties as and when required

Ø Report anything considered a health and safety hazard

Ø Prevent abuse and/or destruction of hotel property

Ø Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets

Ø Responsible for looking after Hotel property at all times

Ø Ensure safety and hygiene standards are met

Ø To ensure that the company dress code is always adhered to

Ø Bar duties - opening/closing, serving drinks and restocking

Ø Preparation of the breakfast bar and service

Ø Completion of the duties checklist

Ø Security of hotel, floor checks and monitoring of CCTV

Ø Running Night Audit

GENERAL

1. To attend any meeting or training sessions as required by management.

2. To be conversant with:
a) The Hotel Fire Procedures

b) The Hotel and Company Security Procedures

c) The Hotel Health and Safety Policy and Procedures

d) The Hotel facilities and attractions

e) Current Licensing regulations (Food and Beverage Service department)

f) Methods of payment accepted by the Company (cash handling staff only)

g) Hotel operation standards and department procedures

h) Short and long term marketing promotions

**Salary**: £11.30 per hour

Schedule:

- 8 hour shift
- Night shift

Work Location: In person

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