IT Technician

Cotteswold Dairy - a family business with 85 years’ history - is looking for a confident and knowledgeable professional to support the Business Intelligence and IT Manager in delivering first-line technical support across head office and the external depots.

An exciting time for the business, we are currently transitioning to new software in our Sales departments which requires additional support, coaching and data input; and we have recently taken over two small London depots to join our sites in Cheltenham,Hereford, Shropshire, Conwy and Gaerwen

As the first point of contact for technical issues you will excel at fault finding, ensuring the network is well monitored and maintained; resolving basic issues in a timely manner, and escalating tickets to our external support team and suppliers wherenecessary. Confident to deal with all levels of the business from office staff and sales teams to field staff, management and directors, you will be adept at communicating in clear language, imparting complex ideas and methodology in laymen’s terms

**IT Technician Training**

An intermediate level position which offers the opportunity to expand your knowledge and gain experience in all things IT, this role would suit a recent graduate from college or an apprenticeship in an IT-related field. You will be level 3/4 ICT qualified,and provided with support and further training via on the job coaching and experience

**The IT Technician Role**

Based at head office in Tewkesbury and reporting to the IT Manager, key skills for the role include:

- A broad understanding of network solutions, remote desktop connection, server management and office-based telephony systems
- High level Microsoft Excel skills including pivot tables, lookup, macros and formula alongside advanced Outlook, Exchange, Office 365 and Visio; ability to quickly understand bespoke software solutions
- Excellent customer service skills and the willingness to take on independent projects as directed; motivation to work proactively and using initiative to solve issues as they arise

**Company Benefits**

We also offer benefits including:

- Competitive salary with scope to train and advance within the business
- 30 days’ holiday inclusive of Bank Holidays
- Additional day of holiday after 3 years’ service
- Refer a friend - potentially receive £500
- Cycle to work scheme
- Discounted products, including doorstep delivery where available
- Group personal pension scheme
- Health and wellbeing benefit via Simply Health