Ocean Import Agent

3 weeks ago

Feltham, United Kingdom Expeditors Full time

**Company Description**
- “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.

**KEY RESPONSIBILITIES**:

- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Ocean Import Files
- Use Global Ocean Import Workflow Monitor on a daily basis
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in customer SOP.
- Meet KPI standards in accordance with the Company’s procedures
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Meets company standards of 52 hours training per year per employee.
- Attend training classes when required.
- Complete mandatory training when required.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

**KNOWLEDGE, SKILLS AND BEHAVIOURS**:
**Knowledge**:

- Understanding of ocean documentation process a plus
- Hazardous Materials certification (preferred)
- Understanding of Expeditors systems and procedures

**Skills**:

- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive results
- Pro-active and strong organizational skills
- Good computer skills (Microsoft Office)
- Fluent in English

**Behaviours**:

- Positive and willing to help attitude

**Qualifications** Training Requirements**:

- Meet company standards of 52 hours training per year, including as needed management/leadership training

**Education and Experience**:
6 months to 1 year related experience and/or training; or equivalent combination of education and experience

**Additional Information**
Expeditors offers excellent benefits
- Private Medical Insurance
- Pension Scheme
- Life Assurance
- Bike to work scheme
- Employee Stock Purchase Plan
- Training and Personnel Development Programme

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