Traffic Clerk

Freightroute Limited is a family business and one of the leading privately owned palletised transport organisations in the UK. Established in 1979 we operate across 10 sites in England and Scotland with over 420 employees and 175 vehicles. We offer a wide range of delivery solutions to our customers while maintaining the highest standards of safety and professional conduct.

We are looking for a Traffic Clerk to join our team based in Gloucester (10.00 - 20.00). Working with our existing team, as Traffic Clerk you will have primary responsibility for ensuring the vehicles are utilised effectively throughout the day.

**Key Responsibilities**:
Ensuring all administrative tasks are completed on a daily basis and any additional administrative tasks assigned by the DOM or DGM as required. A flexible approach and the ability to communicate effectively with customers, delivery points and personnel across the business are required. Responsibilities will include, but not limited to
- Bay check - discreps - over freight
- Trailer check, census
- PDAs signed out - debrief - agency paperwork
- Answering and dealing with incoming calls to the Depot, booking deliveries in
- Liaising with customer regarding delivery updates, obtaining assistance for drivers with unloading at delivery premises, general ETA enquires.
- Operation of Manpack3 System
- Monitoring Palletforce Alliance system as relevant to the depot.
- Completion of Drivers run sheets
- Drivers debrief
- Service failure enquiries, customer service
- Any ad hoc jobs assigned by DOM / DGM

This is a varied role requiring a flexible and positive approach, previous experience in a similar environment or customer service skills would be advantageous but not essential as full training will be given to the right applicant.

Who are we looking for?
- Excellent communication skills
- Ability to multitask, prioritise and work to deadlines.
- Enjoy being part of team and helping each other
- Wanting a career in Transport, learn and develop skills
- Solving problems, redirecting /escalating issues, seeing an issue and acting on it to resolve it
- Eligible to work in the UK

**Note to recruitment agencies**: We prefer to recruit direct but we do have a authorised agency partner list for when we need a helping hand, we will be in touch if we need you.

**The Freightroute Group require all applicants to be eligible to work in the UK with no restrictions. We do not offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage.**

**Job Types**: Full-time, Permanent

**Salary**: £25,506.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 10 hour shift
- Monday to Friday

Ability to commute/relocate:

- Gloucester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Traffic Office: 1 year (preferred)

Work Location: In person

Reference ID: 54/23