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Owner Services Coordinator
5 months ago
**Part Time - 22.5 hours per week**
**Temporary 12 month contract**
Imagine working by the beach, a first-light sea swim stirring your day into action and coastal walks awaiting once you’ve clocked off. This is life at Beach Retreats, a self-catering holiday company marketing over 200 of the finest holiday lets on the best beaches in Cornwall.
We live for the feeling being footsteps from the right beach can bring and reflect this in everything we do. We know the coastline and industry inside out and our belief in the power of beach living is as strong now as it was when we started 12 years ago. We’re an award-winning agency, with record bookings for the coming year and a growing business, operating from brand new, custom-built offices at Newquay Aerohub.
We’re looking for someone to join our owner services team and help our owners, ensuring holiday letting is a smooth and successful experience. It’s a small, friendly team with lots of support and help, regular excuses for cake in the office, and an opportunity for personal growth in a thriving environment.
**Key Responsibilities**:
- Ensuring the safety certification for each property is up to date, as well as organising ongoing renewals.
- Arranging annual appointments for tradesmen to visit the properties.
- To carry out office admin tasks such as logging invoices and owner recharges.
- To assist in visiting and the completion of annual property inspections across the portfolio to ensure high standards of property presentation.
- Provide outstanding customer service to our owners, dealing with enquiries and requests quickly and professionally.
- Process owner bookings and requests.
- Communicate with the other departments such as Reservations and Property Services to ensure owner enquiries are dealt with in an efficient manner.
- Assist in the on-boarding of new properties.
- Participate in the on-call rota for out of hours cover.
**Essential experience**:
- English & Maths GCSE Grade A-C (or equivalent)
- Experience in a customer administration or customer service role
- Working knowledge or qualifications in computer programmes including Word, Excel, Outlook and confidence in using technology on a daily basis
- Full clean valid driving licence
**Key Skills required**:
- Previous work experience within a property or hospitality environment
- Attention to detail and ability to maintain accurate records
- Excellent organisational and time management skills
- Ability to work on own initiative as well as part of a team
- Confidence in dealing with owners in an efficient, calm, and positive manner
**What we can offer in return**:
- A relaxed, professional place to work in a beautiful location
- A welcoming team of likeminds, eager to support and encourage each other
- Excellent career prospects in an ever-expanding organisation
- Special rates for you and your friends and family to stay at the Watergate Bay Hotel
- Team discounts on treatments in Swim Club
- Discounts for you and your friends and family at Watergate Bay’s restaurants: Zacry’s, The Beach Hut, Living Space and Emily Scott restaurants
- Team discount at our Cubs coffeeshops
- Team discounts at Shop on the Beach and other partner businesses
- Free surf lessons, surfboards and wetsuits hire from the Extreme Academy
- Team social events throughout the year
- Team assistance scheme - a dedicated helpline for support & advice on topics from mental health through to managing your finances
INDFOH
