Tenant Liaison Officer

Russell Taylor Group requires a Tenant Liaison Officer within Lanarkshire

Duties will include:

- Monitoring day to day projects and meeting with residents to ensure their needs are met
- Providing full administrative support to the Operations team e.g., booking appointments for upcoming projects
- Responding to customer queries on planned and reinvestment works, liaising with internal teams as appropriate, anticipating problems and dealing with queries
- Building and maintaining relationships with key stake holders, identifying shortfalls in service delivery, and ensuring they are dealt with appropriately and within a timely manner
- Handling complaints and resolving housing snagging issues
- Must have previous experience within a similar role

Must come from a social housing or social contractor background.

Salary £30,000 - £32,000

Permanent position - Monday to Friday

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£32,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Property Management: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: On the road