Quality and Compliance Inspector

5 months ago

North East, United Kingdom The IAA Full time

The Quality and Compliance Inspector is responsible for carrying out technical inspections and surveillance for a range of energy insulation measures.

In accordance with The IAA Best Practice Guidance, member certification scheme and TrustMark Extension to ensure continued compliance in line with PAS2030/31 requirements. Through a development programme there will be training opportunities to further expand your knowledge of all insulation measures.

**Responsibilities**:

- Carry out quality inspection to comply with the required surveillance rates in line with performance objectives and department KPIs
- Provide technical communication assistance to the insulation industry and the general public
- Good Health and Safety practice and awareness of relevant regulation, providing briefing notes as appropriate
- Carry out customer guarantee complaint investigations in timely manner and prepare detailed reports of findings, conclusion and resolution
- Assist Head of Customer Operations and other Technical Inspector(s) in resolving complaints following investigation and reports

**Administration**:

- Carry out planning in conjunction with the central tasking team to maximise productivity
- Complete required surveillance of installers in accordance with department specified process
- Confirm compliance with building suitability assessment/installations quality inspections
- Complete membership review documents maintaining a record
- Undertake customer compliant investigation reports against the customer journey

**Improvements and Change**:

- Comply with all procedures and processes and identify when changes and updates are required
- Create instructions and procedure when required

**Communication/Relationships**:

- Working as a team to communicate and support the company vision whilst working closely with managers and colleagues
- Act as a mentor and trainer to colleagues when required and make suggestions to develop products and customer service

**Knowledge, Skills and experience**:

- In depth knowledge of the energy efficiency industry, technical requirements and standards, including knowledge of insulation systems and techniques
- Familiarity with Health & Safety issues and the PAS standards
- NVQ in energy efficient measure is desirable
- Excellent communication and presentation skills with the ability to work unsupervised
- Demonstrate good IT skills and ability to analyse data and prepare reports
- Good interpersonal skills, documentation and administrative skills and attention to detail
- Clean driving license

**Other Requirements**:

- To undergo training and development in line with the needs of the business
- To assist with other duties within the scope and nature of the position

**Salary**: From £33,280.00 per year

**Benefits**:

- Company car
- Company events
- Company pension
- Life insurance
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: On the road

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