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Housing Support Officer/worker

4 months ago

Bangor, United Kingdom North Wales Housing Full time

**Housing Support Officer** 35 hours per week on a rota

Here at North Wales Housing, we make a difference to peoples lives every day. If youre committed to helping us achieve this, well make sure we make a positive difference to your life too. Lets work together to build on almost 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

As a Gold Standard Investors in People employer, were committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution. In 2021 and in 2023, we have been listed as **outstanding to work for** by the Best Companies accreditation.

**The Role Housing Support Officer**

Our St Marys Hostel in Bangor is a self-referral hostel providing support and accommodation to 13 homeless people, creating support plans based on individual needs whilst helping them to find somewhere more permanent to live.

Youll support people with their housing needs and life skills in a person-centred, trauma informed way and contribute to the safe running of the hostel. This will involve:

- Supporting service users with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services
- Assisting with claims for housing and associated benefits to support residents financial stability
- Organising and managing a range of engaging activities to promote social inclusion
- Playing a hands-on role in responding to incidents, completing room checks and ensuring properties are maintained
- Maintaining accurate service user records and files
- Performing regular security and fire safety checks

**The Package**
- Temporary contract for 12-months
- Salary of £24,705 per annum
- Minimum of 25 days annual leave plus bank holidays (pro rata)
- Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
- Further studies support and career development opportunities
- Annual leave and cycle to work scheme
- Employee health assistance scheme
- Enhanced maternity and paternity pay
- Generous contributory pension scheme

Youll be working 35 hours per week. Shifts are as follows: St Marys Rota.xlsx

**Our Requirements Housing Support Officer**
- Either have the ability to hold at least basic conversations in Welsh (although you may struggle to keep up fully) or be currently learning / willing to learn Welsh
- Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment, etc.) for individuals suffering or recovering from mental illness.
- Experience of supporting people to make benefit claims.
- Good verbal and written communication skills
- Hard working, with a positive can do attitude.
- At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You **must be willing for an enhanced DBS disclosure** to be undertaken by our organisation.