Venue Supervisor

5 months ago

Liverpool, United Kingdom Frankie & Lola's Ltd Full time

**Supervisor**

**Hourly Rate starting at £11p/h**

Frankie + Lola’s is a budding national Soft Play & Café brand, with venues currently opened in Inverness, Walsall, Liverpool and Burnley. We are uniquely positioned to offer an exciting, dynamic, fast-growing workplace to our team, and aim to be a rewarding and fun place to work. We place an emphasis on being a forward-thinking and energetic start-up, with plans to shake up our industry and generate new ideas about what a Family Entertainment Centre should look and feel like.

Frankie + Lola’s is looking for someone with experience in retail/hospitality to step into a Junior Management position within our Liverpool Venue as a Supervisor.

**As a junior member of the management team, reporting to the Venue Manager, you will be responsible for;**
- Direct oversight of Venue operations, maintaining a presence across the facility at all times.
- Directly managing staff and being available to step in and resolve any problems/queries which arise.
- Complementing the team of Venue Team Members on-Venue and covering breaks at any of our key stations; Café, Reception, Floor or Parties.
- Working directly with the Venue Manager to contribute your ideas and experience to inform growth strategies, and to contribute to the Venue’s achievement of Key Performance Indicators, Goals and Sales targets.
- Participating in regular meetings with the Senior Management team, to participate in company-wide initiatives and contribute your input and feedback.
- Being a source of knowledge on all things Frankie + Lola’s, helping your team wherever you can and taking any opportunity to mentor/coach colleagues.
- Taking personal ownership of the hygiene and cleanliness standards across the venue, working together with your colleagues to keep the venue in top condition.
- Bringing a positive and fun energy to all interactions with customers, engaging with parents and kids alike - and helping to make every visit exciting.
- Developing a detailed awareness of organisational policies and legislative requirements in Health and Safety and other areas. Providing the first source of management overview of the Venue’s compliance with all stated policies and legal requirements and raising concerns wherever necessary to the Venue Manager, proactively resolving issues as they arise.

**What we look for in an excellent Supervisor;**
- Strong background in retail/hospitality required (not strictly at management level, however prior supervisory experience preferable).
- Excellent communication skills are required to communicate effectively with a wide variety of customers, from all backgrounds.
- Proactive, self-starters thrive in our business.
- Willingness to learn and train under the Venue Manager to become an integral member of the team.
- Self-discipline and personal organisation are a must in this role.
- Demonstrable leadership qualities ideal - as this is a leadership role you must be able to work with and motivate a team of juniors and progress towards common goals and objectives.
- Computer literacy essential.
- Your ability to work weekends is absolutely essential to the operation of the business.

**What you can achieve at Frankie + Lola’s;**
- We are building a comprehensive and rewarding training program for all of our team members. A position at Frankie + Lola’s can help you beef up your CV with professionally recognised qualifications in First Aid, Health and Safety, Fire Safety and more.
- The potential for progression to more senior, varied roles is always possible. As a growing business, there is always scope for building a career with us - Supervisors may be able to progress to Venue Management positions at other locations or transfer to specialised roles at Head Office if positions become available.
- Our Supervisors are offered the opportunity to work directly with our Senior Management team in order for us to gain your unique insight, and also to help coach you directly as an integral member of our team. This is a unique approach and can give you an exciting way to contribute in real, tangible ways to the development of our rapidly growing business.

**Job Type**: Permanent

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Weekend availability

**Job Types**: Part-time, Permanent, Zero hours contract

**Salary**: £11.00 per hour

Expected hours: No less than 4 per week

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)
- Hospitality: 1 year (preferred)

Work Location: In person

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