Helpline Operator

5 months ago

Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

The Helplines include the following;
CALL Helpline
- The all Wales mental health helpline. C.A.L.L. Mental Health Helpline - Community Advice and Listening Line (callhelpline.org.uk)

DAN 24/7- The all Wales Drug & Alcohol helpline. DAN 247 - Wales Drug and Alcohol Helpline

Wales Dementia Helpline. Wales Dementia Helpline - Supporting those living with Dementia and their Carers (callhelpline.org.uk)

**Drug Litter line. North Wales Drugs Litter Line**: A dedicated freephone number for the public to report discarded needles and syringes

**shift pattern is as follows**:
1st shift - 07:00 - 15:30

2nd shift - 11:00 - 19:30

3rd shift - 15:00 - 23:30

4th shift - 23:00 - 07:30 (nights)

4 days off.

The ability to work alone is essential. The ability to work inclusive of Bank Holidays, Christmas and New Year is an essential requirement of the post in line with the needs of the service.

Applicants with knowledge of substance misuse issues and mental health would be especially welcome. Team working is vitally important as supporting colleagues during shifts is actively encouraged.

Applicants will ideally have basic computer skills and experience of the issues and difficulties facing people living with mental distress or coping with drug/alcohol abuse problems. Full training will be given. Good communication skills is an essential requirement, the need to work flexibly is an important part of the role; This includes weekends and night shifts.

We strongly encourage prospective applicants to visit the Department for an informal discussion.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

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